100,000's of Government Jobs

Search Government Jobs

Job Field: Office Jobs
Location: BOTHELL, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

---

</tr>
            </table>
            <table border="0" bgColor="#F5F5F5" cellpadding="5" cellspacing="0" style="border-collapse: collapse" width="100%">
            <tr>
               <td align="left"><font style="font-size: 100%;">Title: IVR Analyst<BR>Location: null<BR>Other Locations: null<BR>Ciber Inc. is seeking an experienced IVR Analyst:<BR>* <BR>Analyze requirements and design in support of large scale business-critical IVR application suite implementations for call volume supporting 32.8 million customers.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><BR>* <BR>Collect information to analyze and evaluate existing or developed client applications or systems.<BR>* <BR>Prepare detailed flow charts and diagrams outlining systems capabilities and processes.<BR>* <BR>Recommend and implement improvements to applications, design call flows, write prompts, and VUI specification documents.<BR>* <BR>Develop grammars, coach voice talents, and conduct usability tests.<BR>* <BR>Help determine speech recognition grammars and techniques for products and projects<BR>* <BR>Estimate level of effort and timeframe to achieve deliverables and goals and deliver on time and on estimation.<BR>* <BR>Interact regularly with Business Analysts, Architects, Developers, Application Support, Quality Assurance Testers, Operations, and external vendors as necessary.<BR>* <BR>Assist in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents.<BR>* <BR>Utilize departmental Software Development Lifecycle Methodology as a guide for analyst activities.<BR>* <BR>Provide occasional 24x7 and on-call availability in support of software releases and emergency break fix support.<BR><BR>* <BR>Minimum 5 years of analysis experience with medium to large-scale projects<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><BR>* <BR>1 year of experience performing analysis and conceptual design of an IVR System on VoiceXML, DTMF<BR>* <BR>Platforms that uses text-to-speech and speech recognition<BR>* <BR>1 year experience with Speech Recognition and Text-To-Speech - Voice User Interface Design preferred<BR>* <BR>Experience with writing and testing Speech Recognition Grammar files using grXML<BR>* <BR>Experience with scripting using VBScript or JavaScript<BR>* <BR>Experience with defect management tools such as HP Quality Center, HP OpenView, and BAC<BR>* <BR>Working knowledge and basic understanding of Cisco ICM, TIBCO, SQL/Oracle, UML, and SOAP/WSDL<BR>* <BR>Experience working with the SDLC and coaching others on SDLC concepts<BR>* <BR>Experience interpreting business requirements and translating business requirements into functional requirements and design<BR>* <BR>Excellent MS Office Skills including Word, Excel, PowerPoint, and Visio<BR><BR><BR><BR><BR><BR>Ciber is a global IT consulting company with 7,000 consultants in North America, Europe and Asia/Pacific, and approximately $1 billion in annual revenue. Client focused and results driven, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, the company trades on the New York Stock Exchange (NYSE: CBR). For more information, visitwww.Ciber.com<BR><BR>Just as we have built our business on the success of our clients, our conti                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                </font></td>
            </tr>
            </table>
            <table border="0" bgColor="#F5F5F5" cellpadding="0" cellspacing="0" style="border-collapse: collapse" width="100%">
            <tr>