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Job Field: Legal Jobs
Location: BOTHELL, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Duties and Responsibilities<BR>Provide on time, accurate site surveys at a local branch level to meet National Accounts survey request timeframes.  Will conduct site surveys, and review job estimates with local Install or Branch manager before submitting completed documents to NASSG in Atlanta. <BR>Process work orders and complete all required documentation in accordance with approved and standardized procedures.<BR>Conduct pre-installation site visits and check on job start status of National Account jobs.<BR>Perform post installation follow-up by contacting customer ensuring commitments were met.<BR>Utilizing "We Care" and other Corporate strategies and programs conduct National Accounts customer follow-up. Perform customer quarterly reviews at larger National Account facilities when requested.<BR>Provide National Accounts customer support and act as point of contact to facilitate resolution/handoff for issues related to installations, service, billing, monitoring, and other issues.<BR>Work with Service Coordinators to monitor service call records and obtain data required to identify high activity customers. Provide information to NAMs and provide support as needed to reduce activity.<BR>Maintain an in depth knowledge of complete line of products/services and customers' issues and needs through in-house training and reading/research.<BR>Activities and responsibilities will adhere to current Tyco Integrated Security policies, procedures, products, programs and services.<BR>May provide functional guidance to less experienced representatives.<BR>Qualifications<BR> <BR> <BR>Education:<BR>High school diploma or GED<BR>Associates Degree or BS degree in Business, Marketing, or technical field preferred.<BR>NICET I, II or active pursuit of NICET II (National Institute for Certification of Engineering Technologies) Fire Protection-Fire Alarm Systems Certification <BR>Experience:<BR>2 years experience proficiency in system design, pricing of electronic security protection equipment in a commercial sales environment<BR>Excellent communication and professional customer relationship skills, with timely  decision making in difficult or stressful situations.<BR>Advanced level of written and oral communication skills with emphasis in phone interactions and strong problem resolution skills.<BR>Skills:<BR>Excellent interpersonal skills.<BR>Strong communication skills. Flexible Style ("do whatever it takes" approach).<BR>Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach).<BR>Ability to obtain NICET II within fourteen (14) months of moving into position<BR>PC Proficiency; Microsoft Office proficiency; ability to effectively utilize Tyco Integrated Security systems,<BR>Time Management and ability to prioritize and multi-task<BR>Ability to drive to customer and Tyco Integrated Security locations<BR>Other:<BR>Keyboarding skills required for normal Microsoft applications<BR>Occasional travel, but limited.</font></td>
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