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Job Field: Office Jobs
Location: BOTHELL, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">!*!<BR>T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.<BR><BR><BR><BR><BR><BR>Position Purpose<BR><BR><BR>This position represents an employee who is both technically deep and broad in their technical expertise, and also bridges the gap to project management in their ability to take on issues, research root cause, and push toward ultimate long-term solutions. A Senior Analyst would be considered a key member of any group, as they lead the other analysts and projects and are the ''go to'' people in problem resolution. Responsible for the support of escalated software support issues. Coordination of end user support for all systems within the company that pertain to Application Support. assess, coordinate and review all issues and impacts associated with Applications Support and business processes. Reviewing of changes to ensure that no operational or functional areas are impacted. Mentoring of other Analysts to ensure that knowledge base is passed to support functions.<BR><BR><BR><BR><BR><BR>Primary Duties and Responsibilities:<BR><BR><BR>*  Provide Subject Matter Expertise in one or more core functional Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc... )<BR><BR><BR>*  Manage vendor relationships to include monitoring SLA and KPI metrics<BR><BR><BR>*  Ability to prioritize and resolve multiple complex and critical issues.<BR><BR><BR>*  Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment.<BR><BR><BR>*  Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain<BR><BR><BR>*  Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification<BR><BR><BR>*  Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes.<BR><BR><BR>*  Maintain cross-business responsibilities by providing end-user support to multiple organizations within the company when issues arise<BR><BR><BR>*  Frequent interaction with the business to integrate knowledge of the business and functional priorities.<BR><BR><BR>*  Assess critical path and assist in implementation of any project required by the business<BR><BR><BR>*  Available to provide 24 X 7 support as required<BR><BR><BR><BR><BR><BR>Secondary Duties and Responsibilities:<BR><BR><BR>*  Transfer knowledge to other members of your team as well as across to other groups<BR><BR><BR>*  Ad-Hoc reporting in special sit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           </font></td>
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