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Job Field: Legal Jobs
Location: CHENEY, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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Working Title: IT Pro

Job Summary/Essential Functions: This is an open recruitment. Three days' notice will be provided prior to closure of recruitment.

Under general supervision this position independently performs Tier 1 and Tier 2 technical support activities within their assigned area(s). These activities include and are related to the timely delivery of computer support services at a high-level of client/customer satisfaction. Specifically, troubleshooting and resolution of technical issues for Windows, Macintosh, and Linux computer platforms, hardware and software, which includes all general and discipline specific lab technologies, as well as enhanced classroom technologies such as projectors, control panels, and other installed technologies. This position is also responsible for liaising technology support needs to Upper Tier Members and Support Teams. Uses established work methods and innovative approaches, which as a result promote efficiencies and effectiveness within the comprehensive support structure and distributed support model.

Conditions of Employment: This position, during the course of university employment, wiill be responsible for the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults, or children under the age of 18. Successful candidate will be reuqired to pass a background check for continued employment. This is an agency shop position.

Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
Ability to bend, kneel, stoop, reach, and sit as needed for office and computer work.
Wrist and hand movements required as needed for keyboarding.
Ability to be mobile campus wide for appropriate business needs.

Contact HR Services @ hr.ewu.edu for a copy of the essential function analysis.

Screening to Begin: 08-22-2012

% Full Time: 100

Term of Appointment: 12

Work Schedule: Monday-Friday, 8am to 5pm

Minimum Qualifications: Three years of formal training/education in the field of information technology, computer science, or related field preferred or equivalent applicable experience, specifically supporting client-side systems, applications, and client-related technologies.
CompTIA A+ and Network+ certifications within six months of employment.
Intermediate knowledge of TCP/IP with emphasis on basic functionality, to include common client-side protocols
Experience working with Help Desk software applications, which includes assisting in the development and revision of workflow and business processes
3 years experience working with and supporting computers, software, printers, telephony, enhanced classroom technologies, and network devices
Intermediate knowledge of Windows and Macintosh operating systems
Basic knowledge Linux operating system
Experience working with and supporting Microsoft business productivity applications, e.g. Office 2003/2007/2008/2010,Visio, OneNote, Project, etc.
Background in customer service and problems solving skills
Ability to effectively communicate in both spoken and written form to diverse constituencies, both technical and non-technical.
Ability to work independently under general supervision.
Ability to prioritize and work in a fast-paced environment
Additionally, candidates must offer a demonstrated high degree of interest, ability and/or experience promoting cultural competency or diversity