Receptionist/Client Service Professional
Job Field: Government Jobs
Location: DEER PARK, WA
Salary: $9.19 -
Job Type: Part Time
JOB SUMMARY:
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<td align="left"><font style="font-size: 100%;">Greet clients in a personalized, warm, friendly, and inviting manner by using proper phone and office protocol. Match clients to tax professional that is best available to fulfill the client needs by using tools and systems provided. Schedule clients the way they want to be scheduled. Manage client wait time expectations. Set clear expectations and explain drop-off procedure. Assure client focus, confidentiality, and privacy before, during, and after service<BR>Identify and communicate products or services to help unique client needs. Identify front desk service barriers and proactively offer solutions. Handle client exits by verifying current and future needs have been met. Own resolution of client issues, using appropriate escalation process, as needed. Understand and follow all office procedures and systems, including opening, closing, POS, cash drawer reconciliation, paperwork filing, and H&R Block products.</font></td>
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KEY REQUIREMENTS:
GED/HS Equivalency