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Job Field: Office Jobs
Location: EVERETT, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Customer Service Account Administrator, Sr.Tracking Code3977Job Description<BR>Customer Service Account Administrator Sr. Esterline Control Systems Korry<BR>Esterline welcomes people who share our determination and high standards to join us in doing work that moves the world forward. We design, manufacture, and market highly engineered products and systems principally for the aerospace and defense markets. Control Systems is comprised of four wholly-owned subsidiaries of Esterline including:?AVISTA?software and systems;BVR?solutions for motion control; andMASON?controls; andKORRY?HMI display and control products.?<BR>Company Profile<BR>Korry Electronics is part of Esterline Control Systems Technologies Corporation.<BR>Industry:Aerospace/Defense Products & Services<BR>Number of Employees:600+<BR>Job Overview<BR>Title:Customer Service Account Administrator, Sr.<BR>Job Family:Customer Service<BR>Reports to:Manager, Customer Service<BR>Works with:Senior staff, mid-level managers, supervisors, cross functional team members and Korry Customers.<BR>Location:Located at Korry facility in Everett, WA<BR>Type:Full Time<BR>Job Summary<BR>Under general supervision, follow a sales order from initial customer contact and placement through delivery. Verification of orders for accurate price, part number and quantity.? Provide price quotations. Keep accurate record of sales order status, required ship dates, and back orders.? Review and interpret contractual requirements and ensure internal flow down of requirements.<BR>Primary Responsibilities<BR>* Quotes product price/delivery to customers<BR>* Ensures accurate order entry in compliance with customer requirements and agreements<BR>* Troubleshoots, analyzes, and remedies customer problems within established guidelines<BR>* Retains accurate customer files<BR>* Acts as liaison between Korry and the customer, ensuring Korry?s best interest.<BR>* Obtains and submits customer requested information<BR>* Submits engineering support requests for review<BR>* Coordinates booking/shipping schedules with Production Schedulers<BR>* Coordinates customer communication with the assigned Regional Business Managers<BR>* Responsible for established territory. Interfaces with other departments to resolve customer issues<BR>* Requires special projects work, long-term reporting or data gathering efforts.<BR>* Review and negotiate complex contractual requirements between Korry and the customer<BR>* Provide leadership and assist in mentoring/training customer Service Account Administrators.<BR>* Prepares and coordinates required Export documentation when required<BR>* Maintain the highest ethical standards, even when challenged from above<BR>* Understand and live by Esterline?s ethics and business conduct policies<BR>Qualifications<BR>* Demonstrated proficiency in written/verbal business communication and interpersonal skills are required.<BR>* Basic understanding of U.S. Export regulations (EAR and ITAR) highly desirable.<BR>?Esterline Competencies<BR>* Customer Focus?<BR>* Ethics and Values<BR>* Problem Solving<BR>* Integrity and Trust<BR>* Functional/Te                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               </font></td>
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