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Job Field: Office Jobs
Location: EVERETT, WA
Salary: $-
Job Type: Full Time

JOB SUMMARY:

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Primary Responsibilities

• Quotes product price/delivery to customers


• Ensures accurate order entry in compliance with customer requirements and agreements


• Troubleshoots, analyzes, and remedies customer problems within established guidelines


• Retains accurate customer files


• Acts as liaison between Korry and the customer, ensuring Korry’s best interest.


• Obtains and submits customer requested information


• Submits engineering support requests for review


• Coordinates booking/shipping schedules with Production Schedulers


• Coordinates customer communication with the assigned Regional Business Managers


• Responsible for established territory. Interfaces with other departments to resolve customer issues


• Requires special projects work, long-term reporting or data gathering efforts.


• Review and negotiate complex contractual requirements between Korry and the customer


• Provide leadership and assist in mentoring/training customer Service Account Administrators.


• Prepares and coordinates required Export documentation when required


• Maintain the highest ethical standards, even when challenged from above


• Understand and live by Esterline’s ethics and business conduct policies

Qualifications

• Demonstrated proficiency in written/verbal business communication and interpersonal skills are required.


• Basic understanding of U.S. Export regulations (EAR and ITAR) highly desirable.

Esterline Competencies

• Customer Focus


• Ethics and Values


• Problem Solving


• Integrity and Trust


• Functional/Technical Skills


• Listening


• Action-oriented


• Composure


• Values Diversity

KEY REQUIREMENTS:

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High School Graduate 24 Months