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Job Field: Legal Jobs
Location: EVERETT, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Title: Product Support Specialist<BR>Location: North America-United States-wa-Everett<BR>Job Number:_FLU001048<BR><BR>The position is part of the Order information team, receiving inbound calls for the U.S. Act as a product specialist for DCI (cable and fiber) product line. Assist customers by recommending products and referring customer to distribution channel sales. Answer incoming calls from distributors and customers on order status, price, availability and delivery of Fluke Network products, and customer returns while using computer systems. Assists other Fluke Network departments where appropriate, and develop solid internal partnerships to ensure our customer''s satisfaction.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><BR><BR><BR><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><BR><BR>* Excellent oral and written communication skills including tact and diplomacy, a pleasant, understandable phone-voice, and ability to converse fluently in English.<BR>* 3 or more years of proven, successful, and verifiable experience in a first-line customer contact position is required.<BR>* 2-3 years'' experience in technical support for cable and fiber or network products is desirable.<BR>* Ability to multitask while assisting customers on phone by using computer skills, (Outlook, web, and Office) and ability to learn new systems required.<BR>* General knowledge of Fluke Networks'' products, marketing programs, and/or customer specific requirements is desirable.<BR>* High School Diploma or equivalent with College Course completed.<BR><BR><BR>Job: Customer Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          </font></td>
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