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Sales & Service Account Representative
Job Field: Retail / Wholesale Jobs
Location: FIFE, WA
Salary: $10.00 - $12.00
Job Type: Full Time
Location: FIFE, WA
Salary: $10.00 - $12.00
Job Type: Full Time
JOB SUMMARY:
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<td align="left"><font style="font-size: 100%;">Sales & Service Account Representative<BR>Join an upbeat team, in a fun, safe & clean atmosphere. The Sales & Service Account Rep. is the front-line team at the largest cable provider in the US. Members of this knowledgeable and personable team handle calls from customers with empathy and precision.<BR><BR>OPPORTUNITY, YOUR CHANCE TO SHINE<BR>We are in search of friendly and knowledgeable Sales & Service account reps to let their interpersonal skills shine as they are responsible for superior customer service, while promoting and selling customer products and services that are both current and emerging. As a Sales & Service Account Rep, you will approach sales as a way of helping our customers receive the best value for their money. Candidates must be service-oriented, able to communicate effectively and display a professional and positive demeanor. Sales & Services account rep will need to relate well to the customer, think and exercise sound judgment, and acts in the customer and in the company’s best interests. Must work well with moderate supervision/guidance. Be accountable for individual results and impact on team.<BR><BR>Benefits/Perks<BR>Our employees are our greatest asset and we want the best and brightest working for us, so we make sure to take good care of them:<BR><BR>On first day of employment:<BR>• Free Cable & Free high speed internet<BR>• Discounted digital telephone<BR>After 90 days of employment:<BR>• Medical, Dental & Vision<BR>• Disability & Life<BR>• 401K<BR>After 6 months of employment:<BR>• Tuition reimbursement<BR><BR>TALENT SUITABILITY, ARE YOU THE RIGHT FIT?<BR>The best candidates are confident in services, products and in themselves, good listeners who balance compassion with know-how. These pros tackle challenging calls with grace and have satisfied customers to show for their hard work. <BR><BR>Responsibilities/Activities:<BR>• Interacts with customers via telephone, email or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse<BR>• Demonstrates basic knowledge of competitors. Determines and implements basic strategies/techniques to effectively counter competitive offers and educate customers on product comparison<BR>• Recognizes, conveys, promotes, and sells products and service value. Remains up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information)<BR>• Demonstrates the ability to establish and maintain effective relationships with customers delivering a Quality Experience. <BR>• Promotes and recommends products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate. <BR>• Interacts and communicates collaboratively within the sales group and other groups, as appropriate to provide a quality customer experience. Continues to improve sales ability through ongoing training, role playing and coaching. <BR>• Consistently demonstrates ability to meet higher performance expectations (increased KPI/MPS)<BR>• Achieves overall performance goals of the organization<BR><BR>Requirements:<BR>• Education:<BR>o High School Diploma or recognized equivalent required<BR>• Minimum Requirements:<BR>o 6 months + customer service and/or sales experience<BR>o Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly<BR>• Preferred Requirements:<BR>o 2+ years call center experience/2+ years sales experience<BR>• Personal Characteristics<BR>o Energetic, Self-starter<BR>o Strong customer service focus, Detail-oriented with superior time management skills<BR>o Demonstrates sound judgment and the ability to relate well with others<BR>o Punctual, regular, and consistent attendance</font></td>
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<td align="left"><font style="font-size: 100%;">Sales & Service Account Representative<BR>Join an upbeat team, in a fun, safe & clean atmosphere. The Sales & Service Account Rep. is the front-line team at the largest cable provider in the US. Members of this knowledgeable and personable team handle calls from customers with empathy and precision.<BR><BR>OPPORTUNITY, YOUR CHANCE TO SHINE<BR>We are in search of friendly and knowledgeable Sales & Service account reps to let their interpersonal skills shine as they are responsible for superior customer service, while promoting and selling customer products and services that are both current and emerging. As a Sales & Service Account Rep, you will approach sales as a way of helping our customers receive the best value for their money. Candidates must be service-oriented, able to communicate effectively and display a professional and positive demeanor. Sales & Services account rep will need to relate well to the customer, think and exercise sound judgment, and acts in the customer and in the company’s best interests. Must work well with moderate supervision/guidance. Be accountable for individual results and impact on team.<BR><BR>Benefits/Perks<BR>Our employees are our greatest asset and we want the best and brightest working for us, so we make sure to take good care of them:<BR><BR>On first day of employment:<BR>• Free Cable & Free high speed internet<BR>• Discounted digital telephone<BR>After 90 days of employment:<BR>• Medical, Dental & Vision<BR>• Disability & Life<BR>• 401K<BR>After 6 months of employment:<BR>• Tuition reimbursement<BR><BR>TALENT SUITABILITY, ARE YOU THE RIGHT FIT?<BR>The best candidates are confident in services, products and in themselves, good listeners who balance compassion with know-how. These pros tackle challenging calls with grace and have satisfied customers to show for their hard work. <BR><BR>Responsibilities/Activities:<BR>• Interacts with customers via telephone, email or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse<BR>• Demonstrates basic knowledge of competitors. Determines and implements basic strategies/techniques to effectively counter competitive offers and educate customers on product comparison<BR>• Recognizes, conveys, promotes, and sells products and service value. Remains up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information)<BR>• Demonstrates the ability to establish and maintain effective relationships with customers delivering a Quality Experience. <BR>• Promotes and recommends products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate. <BR>• Interacts and communicates collaboratively within the sales group and other groups, as appropriate to provide a quality customer experience. Continues to improve sales ability through ongoing training, role playing and coaching. <BR>• Consistently demonstrates ability to meet higher performance expectations (increased KPI/MPS)<BR>• Achieves overall performance goals of the organization<BR><BR>Requirements:<BR>• Education:<BR>o High School Diploma or recognized equivalent required<BR>• Minimum Requirements:<BR>o 6 months + customer service and/or sales experience<BR>o Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly<BR>• Preferred Requirements:<BR>o 2+ years call center experience/2+ years sales experience<BR>• Personal Characteristics<BR>o Energetic, Self-starter<BR>o Strong customer service focus, Detail-oriented with superior time management skills<BR>o Demonstrates sound judgment and the ability to relate well with others<BR>o Punctual, regular, and consistent attendance</font></td>
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KEY REQUIREMENTS:
GED/HS Equivalency 24 Months
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