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Job Field: Office Jobs
Location: FORT LEWIS, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Title: Field Technician Associate<BR>Location: USA-WA: WASHINGTON-FORT LEWIS<BR>Other Locations: USA-WA: WASHINGTON-FORT LEWIS<BR>Job Number:_1200LAG<BR><BR>Essential Job Functions<BR><BR>* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.<BR><BR>* Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.<BR><BR>* Instructs customers in the operation and maintenance of systems/equipment.<BR><BR>* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.<BR><BR>* Acts as a liaison with customers on administrative and technical matters for assigned projects.<BR><BR>* Performs analysis and prepares reports on system problem trends and issues.<BR><BR><BR>Qualifications:<BR><BR>Basic Qualifications<BR><BR>* High school diploma or G.E.D.<BR><BR>* Seven or more years of field support experience<BR><BR>* Experience working with the company''s hardware, software and equipment products<BR><BR>* Experience working with customer technology and support requirements<BR><BR>Other Qualifications<BR><BR>* Good interpersonal skills to work with customers and other unit personnel<BR><BR>* Good analytical and problem solving skills<BR><BR>* Good communication skills<BR><BR>* Good time management and organizational skills<BR><BR>* Ability to resolve hardware and equipment problems<BR><BR>* Willingness to travel<BR><BR><BR>Job: Technical Support Services                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          </font></td>
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