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Job Field: Legal Jobs
Location: ISSAQUAH, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Job Category:Customer Service & Support<BR>Location:Issaquah, WA, US<BR>Job ID:814667-96008<BR>Division:Services & Support<BR><BR>Do you enjoy challenging projects with high visibility and impact? Do you thrive on managing multiple projects simultaneously? Then come join our team! As the North American GetHelp team we are Agents of Change. We influence and enable a customer centric experience through building effective business relationships and passionately advocating for the customer. We collaborate to identify trends and drive change with speed and agility resolving and preventing customer and partner issues. We build Lifetime loyalty.<BR><BR>This role demands someone who is a self-starter, great at prioritizing and organizing their deliverables, and has AMAZING communication skills. You should excel at problem solving and breaking down complex issues into action plans, willing to jump in and make it happen". You should have the ability to work with and influence at multiple levels from peers to Senior Management (CVP and higher). This opportunity has the ability to impact the overall support culture at Microsoft.<BR><BR>Primary Job Responsibilities:<BR>Advocates on behalf of our customers and partners. Serves as the empathetic voice of our customers within Microsoft and provides timely and comprehensive resolutions to all customer issues.<BR>Positively influences external customer satisfaction and retention by receiving and effectively managing complex, mission-critical or politically sensitive customer escalations from various areas within Microsoft- including all executive offices.<BR>Build and navigate a robust corporate network. Establish and maintain relationships with internal resources while seeking out opportunities to leverage knowledge when advocating for customers.<BR>Provide compelling business rationale for Business Group (BG)/Product Group (PG)/SMEs/etc. to successfully resolve customer/partner issues and drive future improvements.<BR>Be an agent of change by identifying broad systemic issues that impact customers/partners on a regional/global scale driving organizational change that improves Microsoft products, services and the customer experience.<BR>Provide superior engagement documentation that enables business agility, deep business intelligence, knowledge sharing, improved time to resolution.<BR>Effectively communicate customer issues, project status, business risks, and proposed solutions in a timely manner that can influence leadership, stakeholders, SME''s, and customers.<BR>Comprehensive, in-depth understanding of CPAT-NA''s business metrics. Understand the impact and value of achieving metrics for both individual as well as the overall team''s success.<BR>Consistently demonstrates the aptitude to investigate an issue, quickly ascertain the requested solution and engage the most appropriate resource or resources to drive the customer''s request to a timely resolution.<BR>Actively seeks out opportunities to increase the breadth and depth of knowledge in relation to the busine                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     </font></td>
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