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Job Field: Office Jobs
Location: ISSAQUAH, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Support Analyst - Customer Inquiry - Windows Mobile Phone Apps<BR>Posted on:10/08/12<BR> <BR><BR><BR>Job Number:<BR>300269-9711-20-310535<BR><BR><BR>&#160; Add to Cart<BR>&#160; Email to a Friend<BR>Location:<BR>Sammamish, WA<BR><BR>Description:<BR><BR>Due to recent support request volumes that have increased significantly with the launch of the new Developer Portal for Windows Phone,Volthas a long term position open in Sammamish, WA for aSupport Analystfor our Software Manufacturing Client.This position is in search of someone who loves to solve problems, provide EXCELLENT customer service and is very analytical! We are Looking for a Support Analyst to be a SME (Subject Manager Expert) who will answer customer questions and inquires regarding applications for the Windows Mobile Phone via email and forums.There are thousands, if not hundreds of thousands of individuals and companies developing Apps for the Window Phone. Once the App has been developed the individual or client company needs to submit the newly developed App for processing. This team provides the Global non-Technical Support for the App Submission Tool. All support is provided via Email and Forums - no "phone" support.<BR>This is an estimated 18+ month Contingent/Temporary position located in Sammamish, WA and offered through Volt Technical Resources located in Redmond, WA. We are among the largest IT staffing companies in the US for contingent/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest.<BR><BR>Requirements:<BR><BR>Support Analyst Qualifications:<BR>* Experience with CAP and support for the Largest Software Maker of Redmond, WA or one of its other locations.<BR>* 2-4 years of work related experience.<BR>* Basic understanding of networking, as well as, strong understanding of Microsoft products preferred.<BR>* Bachelor''s degree in Computer Science (or related field) preferred and MCSE, MCDBA preferred.Demonstrated Soft Skills:<BR>* Excellent problem resolution and analytical skills required.<BR>* Proven track record of providing superior customer service.<BR>* Empathy with the customer (and can express it).<BR>* Strong oral & written communication.<BR>* Ability to self-manage.<BR>* Confident.<BR>* Deals well with ambiguity.<BR>* Can think quickly and perform well under pressure.<BR>How to Apply:Please email your resume to Volt at:redmond0217@volt.comand reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you:300269-9711-20-310535 - Support Analyst - Customer Inquiry - Windows Mobile Phone Appsand include the website name where you saw this posting listed.<BR>***PLEASE NOTE:*** When calling in about this position,please call (509) 891-7000to speak to our Recruiter, instead of calling the branch phone number listed on this posting. Thank you!<BR>Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    </font></td>
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