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Job Field: Government Jobs
Location: LIBERTY LAKE, WA
Salary: $-
Job Type: Full Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">DESCRIPTION/RESPONSIBILITIES:<BR>Advance your career at Liberty Mutual - A Fortune 100 Company!<BR><BR>Start your career at Liberty Mutual as a Customer Service Representative (CSR) in our Call Center's Gold division.  As a CSR, Gold you'll provide exceptional service to our agents' customers by working as an extension of our independent agents' offices for our Safeco products and Agency Markets services.  It's a great place to gain new credentials, explore the insurance industry in a very meaningful way and launch your career at Liberty Mutual! <BR><BR> Responsibilities:<BR> * Answer inbound customer calls providing timely and accurate guidance and service to policy holders and agents<BR> * Close auto and homeowners sales from leads generated from mail campaigns and Account Executives endorsements<BR> * Put your consultative skills to work by identifying and analyzing customer needs to ensure high customer satisfaction, growth and retention of business<BR> * Counsel prospects and policyholders on coverage's, limits, and regulations. Develop quotes based upon acquired risk information<BR> * Uses sales and selling techniques such as securing critical risk information, identifying and overcoming objections, solving prospect or policyholder problems, generating interest asking for the sale and conducting follow-up to convert leads to sales<BR> * Responsible for all other aspects of selling, i.e., outbound calls, follow ups<BR><BR>Position is located in Liberty Lake, WA<BR><BR>REQUIRED SKILLS:<BR>Qualifications:<BR>Qualified candidates will possess an Associate's degree or 6-12+ months relevant work experience.  Previous customer service experience in a call center is strongly preferred to demonstrate prior track record in qualifying and meeting customer needs. <BR><BR>The selected candidate must be able to work any shift, running anytime between 6:00 am to 1:15 am, 7 days a week. Shifts will include weekend and holiday coverage.<BR><BR> You must be able to commit to 12-week training schedule.  Relocation is not provided with this position.<BR>To be successful, candidates will need:<BR> * Exceptional customer service skills and focus<BR> * A high level of proficiency and experience in a Windows based environment<BR> * Ability to learn and apply new information quickly and to interpret insurance needs and offer appropriate solutions to customers<BR> * Ability to easily multi-task<BR> * Strong listening and communication skills and the ability to use influencing skills<BR> * Ability to type at 25 words per minute in accuracy and speed is required<BR> * Successfully pass the Property & Casualty licensing exam following company provided licensing training<BR><BR><BR>Benefits:<BR>We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:<BR> * 401K and Company paid pension plan<BR> * Medical coverage<BR> * Dental coverage<BR> * Paid time-off<BR> * Pay-for-Performance<BR> * Discounts on automobile and homeowner's insurance<BR> * Discount fitness memberships<BR> * Flexible spending accounts<BR> * Tuition reimbursement<BR> * Vision care coverage<BR> * Work/Life resources<BR> * Credit Union membership<BR> * Employee and Dependent life insurance<BR> * Disability insurance<BR> * Long-term care insurance</font></td>
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KEY REQUIREMENTS:

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Associate Degree 6 Months