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Job Field: Government Jobs
Location: LIBERTY LAKE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Title: Gold Customer Service Representative - Liberty Lake, WA<BR>Location: US-WA-Liberty Lake<BR>Other Locations:<BR><BR>Advance your career at Liberty Mutual - A Fortune 100 Company!<BR><BR>Start your career at Liberty Mutual as a Customer Service Representative (CSR) in our Call Center&#39;s Gold division. As a CSR, Gold you&#39;ll provide exceptional service to our agents&#39; customers by working as an extension of our independent agents&#39; offices for our Safeco products and Agency Markets services. It&#39;s a great place to gain new credentials, explore the insurance industry in a very meaningful way and launch your career at Liberty Mutual! <BR><BR>Responsibilities:<BR>* Answer inbound customer calls providing timely and accurate guidance and service to policy holders and agents<BR>* Close auto and homeowners sales from leads generated from mail campaigns and Account Executives endorsements<BR>* Put your consultative skills to work by identifying and analyzing customer needs to ensure high customer satisfaction, growth and retention of business<BR>* Counsel prospects and policyholders on coverage&#39;s, limits, and regulations. Develop quotes based upon acquired risk information<BR>* Uses sales and selling techniques such as securing critical risk information, identifying and overcoming objections, solving prospect or policyholder problems, generating interest asking for the sale and conducting follow-up to convert leads to sales<BR>* Responsible for all other aspects of selling, i.e., outbound calls, follow ups<BR>Position is located in Liberty Lake, WA<BR><BR>Qualifications:<BR>Qualified candidates will possess an Associate&#39;s degree or 6-12 months relevant work experience. Previous customer service experience in a call center is strongly preferred to demonstrate prior track record in qualifying and meeting customer needs. <BR><BR>The selected candidate must be able to work anyshift, running anytime between 6:00 am to 1:15 am, 7 days a week. Shifts will include weekend and holiday coverage.<BR><BR>You must be able to commit to12-week training schedule. Relocation is not provided with this position.<BR>To be successful, candidates will need:<BR>* Exceptional customer service skills and focus<BR>* A high level of proficiency and experience in a Windows based environment<BR>* Ability to learn and apply new information quickly and to interpret insurance needs and offer appropriate solutions to customers<BR>* Ability to easily multi-task<BR>* Strong listening and communication skills and the ability to use influencing skills<BR>* Ability to type at 25 words per minute in accuracy and speed is required<BR>* Successfully pass the Property & Casualty licensing exam following company provided licensing training<BR>If you are an individual who has a passion for customer service and wants to positively impact others, apply now!<BR><BR>Benefits:<BR>We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Compr                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      </font></td>
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