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Job Field: Office Jobs
Location: OMAK, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Field Service Technician<BR>Department: IT Department<BR>Schedule: Full Time<BR>Shift: Day<BR>Hours: 8:00 - 5:00<BR>Job Details: <BR>* Bachelor''s Degree<BR>* <BR>The Field Service Technician is responsible for maintaining, installing, troubleshooting and ensuring the reliable operation of PC workstations and other peripherals in a wide area network environment. Responsibilities also include the support of desktop operating systems and the installation software. Represents the Network Services Department on implementation projects in a team based environment.<BR>Job Description?????????<BR><BR><BR><BR>Job Title:????????Field Service Technician (FST)<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> <BR>CIO Approval/Date:?June 2012<BR><BR>Department:??IT -Network Services <BR>HR Approval/Date:??<BR><BR>Reports To:???FST Supervisor<BR>?<BR>JOB SUMMARY:?Responsibilities include: provide desktop and peripheral support for clinical and CliniTech environments, installation, upgrading, troubleshooting, and purchasing of all computer related hardware and software.?<BR>?<BR>ESSENTIAL DUTIES & RESPONSIBILITIES:- List each job duty and responsibility that isessentialto performing the job successfully, efficiently and safely.<BR>?<BR>90%?????FST Support<BR>* Respond to Clinic staff requests for assistance/information<BR>* Bring resolution to technical desktop issues.?Escalate issues as necessary to get them resolved.<BR>* Resolve all assigned trouble tickets.<BR>* Initiate the purchasing process for hardware, software, printers, or other computer related equipment or peripherals as requested or needed for a trouble ticket.<BR>* Make sure FST work and storage areas are kept orderly.<BR>* Participate in quality control and performance improvement initiatives.<BR>* Attend regular FST meetings to coordinate issues and schedules.<BR>* Attend approved training and ensure desktop support skills/knowledge remain current.?<BR>* Provide documentation and reporting as requested.<BR>* Be a team player and participate in team building both within the FST group and with other support groups.<BR>* Monitors, audits, & reports using remote management tool. Proactively does workstation asset management and licensing reporting.?Remotely installs patches to workstations.?<BR>* Ensures all PC''s are in compliance with documented IT configuration, administrative, and security standards.<BR>?<BR>5%???????Projects<BR>* Provide project management of small network projects as assigned.<BR>* Participate in major clinic projects as assigned.<BR>* Coordinate with other IT staff to identify and resolve issues and coordinate projects as needed.<BR>* Provide project documentation as requested.?<BR>* Attend project meetings as requested.<BR>?<BR>General<BR>?<BR>?????????Promotes positive interpersonal relationships with fellow employees, physicians and patients.<BR>?????????Ensures confidentiality of patient information.<BR>?????????Has regular and predictable attendance.<BR>* Participates in on-call rotation and responds to on-call requests in a timely manner as defined by management.<BR>?<BR>?<BR><BR>?<BR>NON-ESSENTIAL DUTIES &                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                </font></td>
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