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Cat Rental Store Lead Technician
Job Field: Office Jobs
Location: PASCO, WA
Salary: $20.40 -
Job Type: Full Time
Location: PASCO, WA
Salary: $20.40 -
Job Type: Full Time
JOB SUMMARY:
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<td align="left"><font style="font-size: 100%;">JOB SUMMARY: This position is responsible for overseeing and delegating work in the Cat Rental Store (CRS). Ensures repairs are performed to satisfaction. Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all Caterpillar and rental equipment and attachments. <BR><BR>ESSENTIAL FUNCTIONS: <BR>• Delegates workload among technicians based on need and level of ability. Provides employees technical assistance as needed. <BR>• Schedules work based on Rental Coordinator rental schedule, which includes future and current rental needs, work order status, preventative maintenance schedules, and annual machine inspection schedules. Completes operational inspection of all rental machines and decides if repair will be done by Rental or will be sent to the Service Department. Works directly with Service for efficient scheduling of repairs to maintain optimum rental availability.<BR>• Researches machine warranty status and schedules Warranty repairs with Service.<BR>• Uses troubleshooting methods to repair and diagnose machine failures and perform repairs. Performs repairs in the field, shop, or at customer locations which can include overtime. Adheres to all customer requirements while on job site.<BR>• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs. Solves any customer issues or disputes. Refers issues to CRS Regional Manager as needed.<BR>• Performs repairs on Allied equipment for customers. Orders parts as needed.<BR>• Completes documents for rental closeout upon return.<BR>• Maintains rental yard in a neat and orderly fashion.<BR>• Assists customers with loading and unloading of rental equipment.<BR>• Changes machine attachments and verifies proper operation before renting.<BR>• Uses service manuals, STW, SIS and parts books effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.<BR>• Maintains safe working conditions and insures that employees follow proper procedures.<BR>• Assists and mentors technicians in learning new skills.<BR>• Adheres to all customer care standards.<BR>• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.<BR>• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives. <BR>• Works within and promotes corporate vision, mission, and values of the organization. <BR>• Performs other duties as assigned.<BR><BR>MINIMUM QUALIFICATIONS:<BR>High school diploma or equivalency required. Associates Degree from an accredited vocational school preferred. Five years minimum experience working on heavy equipment with hydraulic, engine and power train experience required. Comprehensive knowledge on how to read schematics, troubleshoot, disassemble, assemble, remove and install machine components and systems required. Minimum of one year previous lead or supervisory experience preferred. Excellent customer service skills and the ability to self-schedule and perform duties with minimal supervision required. <BR><BR>Acceptable driving record required. Knowledge and use of Microsoft computer products or other comparable systems required. Performs all duties in alignment with Western States Equipment mission and vision. Establishes and maintains effective working relationships with others to include customers, vendors, employees and the public. Ability to work overtime with minimal notice required.<BR><BR>This employee must be able to lift 75 lbs. without assistance, stand and walk for long periods of time, climb, twist, stoop, lean, push and pull heavy materials on a regular basis.<BR><BR>Western States Equipment is an Affirmative Action, Equal Employment Opportunity Employer.</font></td>
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<td align="left"><font style="font-size: 100%;">JOB SUMMARY: This position is responsible for overseeing and delegating work in the Cat Rental Store (CRS). Ensures repairs are performed to satisfaction. Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all Caterpillar and rental equipment and attachments. <BR><BR>ESSENTIAL FUNCTIONS: <BR>• Delegates workload among technicians based on need and level of ability. Provides employees technical assistance as needed. <BR>• Schedules work based on Rental Coordinator rental schedule, which includes future and current rental needs, work order status, preventative maintenance schedules, and annual machine inspection schedules. Completes operational inspection of all rental machines and decides if repair will be done by Rental or will be sent to the Service Department. Works directly with Service for efficient scheduling of repairs to maintain optimum rental availability.<BR>• Researches machine warranty status and schedules Warranty repairs with Service.<BR>• Uses troubleshooting methods to repair and diagnose machine failures and perform repairs. Performs repairs in the field, shop, or at customer locations which can include overtime. Adheres to all customer requirements while on job site.<BR>• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs. Solves any customer issues or disputes. Refers issues to CRS Regional Manager as needed.<BR>• Performs repairs on Allied equipment for customers. Orders parts as needed.<BR>• Completes documents for rental closeout upon return.<BR>• Maintains rental yard in a neat and orderly fashion.<BR>• Assists customers with loading and unloading of rental equipment.<BR>• Changes machine attachments and verifies proper operation before renting.<BR>• Uses service manuals, STW, SIS and parts books effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.<BR>• Maintains safe working conditions and insures that employees follow proper procedures.<BR>• Assists and mentors technicians in learning new skills.<BR>• Adheres to all customer care standards.<BR>• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.<BR>• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives. <BR>• Works within and promotes corporate vision, mission, and values of the organization. <BR>• Performs other duties as assigned.<BR><BR>MINIMUM QUALIFICATIONS:<BR>High school diploma or equivalency required. Associates Degree from an accredited vocational school preferred. Five years minimum experience working on heavy equipment with hydraulic, engine and power train experience required. Comprehensive knowledge on how to read schematics, troubleshoot, disassemble, assemble, remove and install machine components and systems required. Minimum of one year previous lead or supervisory experience preferred. Excellent customer service skills and the ability to self-schedule and perform duties with minimal supervision required. <BR><BR>Acceptable driving record required. Knowledge and use of Microsoft computer products or other comparable systems required. Performs all duties in alignment with Western States Equipment mission and vision. Establishes and maintains effective working relationships with others to include customers, vendors, employees and the public. Ability to work overtime with minimal notice required.<BR><BR>This employee must be able to lift 75 lbs. without assistance, stand and walk for long periods of time, climb, twist, stoop, lean, push and pull heavy materials on a regular basis.<BR><BR>Western States Equipment is an Affirmative Action, Equal Employment Opportunity Employer.</font></td>
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KEY REQUIREMENTS:
GED/HS Equivalency 60 Months
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