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Job Field: Government Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Full Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">***REGISTRATION in iMatchSkills ( www.worksourceportlandmetro.org ) NEEDED FOR REFERRAL TO THIS POSITION***    REQUIREMENTS:  * High School Diploma / GED  * 1 Year customer service and / or provisioning and / or telecom experience   * Experience that demonstrates ability to meet inflexible deadlines; perform both routine and non-predictive multiple tasks; and handle customer conflict to a successful resolution.  * Computer and typing skills  * Use word processing, spreadsheet, email, database, and desktop publishing software    PREFERRED  * Telecommunications product knowledge     JOB DUTIES:  * Apply current processes and policies in all aspects of the job by acquiring and becoming proficient in Company's system of interrelated procedures, data entry and record keeping   * Apply learned principles and processes to solve everyday service issues and apply problem resolution techniques to solve a variety of situations where only limited standardization exists   * Interpret variety of instructions furnished in written, oral, diagrammatic or schedule form   * Effective verbal and written communication skills sufficient to defuse intense situations negotiate resolutions and enlist support and assistance from others  * Resolve moderately complex customer issues and effectively interface with customers while researching an issue  * Provide high quality and efficient service and support to existing and incoming customers of the Company  * Ensure continuing customer satisfaction and retention by partnering with internal departments and existing customers to resolve problems, enhance existing service, coordinate technical support in resolving customer issues and establish new accounts  * Provide users with basic technical support and online system training  * Provide less experienced employees training and guidance in Call Center duties and customer account resolution    EMPLOYER COMMENTS:  **  Employer will perform a pre-employment background check  **                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       </font></td>
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KEY REQUIREMENTS:

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12 Months