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Job Field: Government Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">REQUIREMENTS:  * Graduation from high school or an equivalent GED certificate.   * At least one year of college, business, or secretarial school desirable.   * Ability to fluently speak, write, and read Spanish and English.  * Experience managing difficult people in person or over the telephone.   * Experience with office record-keeping and reporting systems, financial record-keeping systems, and administrative organization methods preferred.   * Experience with high-volume telephone work preferred.   * Experience with the justice system and social service networks serving the state preferred.   * Experience with the Microsoft Office Suite in a Microsoft Windows environment with particular emphasis on Word and Excel. Experience with database programs preferred. Ability to perform advanced database operations.  * Ability to type 40 WPM with accuracy.  * Excellent interpersonal, communication, and conflict resolution skills.    * Ability to use independent judgment in determining an appropriate course of action for a referral and sound judgment in keeping with the policies and objectives of the Referral and Information Services Department and the Oregon State Bar.  * Ability to exercise professional demeanor and a high level of customer service for a potentially demanding customer base.  * Commitment to the concept of teamwork and cross-responsibility within a department.  * Ability to communicate in person, in writing, by e-mail, and by telephone.   * Ability to manipulate data for program purposes and typing. Ability to position self for purposes of filing.   * Ability to use standard office equipment and computer peripherals.   * Ability to remain on the telephone, sitting, and working with a computer for prolonged periods of time.   * Ability to work in a moderately noisy, open environment.  * Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may be substituted for the above.      JOB DUTIES:  * Provide professional customer service while conducting confidential and sensitive bilingual, Spanish and English, telephone interviews with members of the public needing the assistance of an attorney or a community resource in Oregon.   * Use custom entry-and-retrieval database program to perform attorney referrals according to geographic location and area of law needed.   * Perform clerical and secretarial work necessary to support the referral programs.   * Handle referral requests from members of the public requesting legal assistance via e-mail, telephone, in person, and in writing.   * Exhibit professional customer service while assisting attorneys with program registrations, profile changes, and Lawyer to Lawyer referrals.  * Screen Modest Means applications for client eligibility based on income and case type.   * Perform additional clerical and support work for the Member and Public Services Department when needed.      HOURS:  * Part-time, Monday to Friday, 4 hours per day, 9:00 am - 1:00 pm 20 hours per week.  Language skill requirement or preference:  Provide professional customer service while conducting confidential and sensitive bilingual, Spanish and English, telephone interviews with members of the public needing the assistance of an attorney or a community resource in Oregon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      </font></td>
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KEY REQUIREMENTS:

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12 Months