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Job Field: Office Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Title: Field Engineer II - FAI - Salem, OR<BR>Location: OR-Portland<BR>Fujitsu America, Inc . provides a complete portfolio of business technology services, computing platforms, and industry solutions. Fujitsu platform products are based on scalable, reliable and high-performance server, storage, point-of-sale, and mobile technologies. Fujitsu combines its renowned platform offerings with a full suite of onshore, near shore and offshore system integration, outsourcing, and datacenter services covering applications, operations, infrastructure, customer service, and multi-vendor lifecycle services. Fujitsu provides industry-specific solutions for retail, manufacturing, healthcare, government, education, financial services, and telecommunications sectors. For more information on Fujitsu America&#39;s business scope, visithttp://solutions.us.fujitsu.com/.<BR><BR>We are seeking a Field Engineer for our ITS Department in our Salem, OR location.<BR><BR><BR>The responsibilities of a Field Engineer II are to perform quality equipment and/or software repairs at various customer locations with little or no direct supervision. A Field Engineer II is recognized for technical hardware and software knowledge, and customer problem management expertise. The Field Engineer II must be available to work flexible shifts, standby and overtime as required, and to adhere to all company ISO policies and procedures. <BR><BR>Team Responsibilities<BR>* Follow directions from call managers regarding call assignments within designated time frames.<BR>* Maintain inventory control per set goals by the Field Manager.<BR>* Travel as required by the Resource or Call Management Team or by his or her direct Field Manager or the acting Field Manger in charge.<BR>* Responsible for achieving Customer Satisfaction objectives at all accounts or within the account group.<BR>* Responsible for implementation of ISO 9001 processes within the account or account group.<BR>* Responsible for appropriate communication between associated internal organizations and customers within the account or account group.<BR>* Improve technical knowledge through OJT, video training, computer based training, and formal classroom assignments.<BR>* Adheres to defined logistic and escalation procedures.<BR>* Demonstrates and adheres to FAI safety practices and procedures. Comprehend and support equipment through formal training, on the job training, CBT, and documentation.<BR>* Adheres to defined logistic and escalation procedures.<BR>* Demonstrates and adheres to FCS safety practices and procedures.<BR>* Participate in Team standby rotation. <BR>Technical Responsibilities<BR>* Diagnose and correct failures in assigned hardware products effectively using resources as appropriate to restore proper operation in minimum time, seldom requiring assistance.<BR>* Maintains a working knowledge of FAI diagnostic and maintenance procedures to assist in solving customer problems.<BR>* Capable of distinguishing between hardware and software problems across a multi- vendor environment.<BR>* Takes a lea                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              </font></td>
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