Front Desk Associate - the Nines, a Luxury Collection Hotel - Government Jobs

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Front Desk Associate - the Nines, a Luxury Collection Hotel

Job Field: Government Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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 <td align="left">Front Desk Associate - the Nines, a Luxury Collection Hotel Job Type: Full-Time Location: Portland, OR Post Date: 09/10/2012 Job Description: The Nines hotel is the height of luxury. Ideally situated downtown next to Portland's Pioneer Square and the MAX light Rail, the Nines rests atop the historic landmark Meier & Frank Building. The striking decor and impeccable service is a contemporary homage to the structure's storied past. We are currently searching for a Front Desk Associate to join our team. GENERAL PURPOSE Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ESSENTIAL DUTIES/RESPONSIBILITIES Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department an </td>
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Front Desk Associate - the Nines, a Luxury Collection Hotel