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Job Field: Office Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Title: Frontline Support Manager<BR>Location: OR-Portland<BR>Job Number:_00079827<BR><BR>What&#39;s IT like at Nike? At Nike, you&#39;ll push your colleagues to do their best work, and they&#39;ll turn around and do the same for you. At the end of the day what matters is being able to use the best technologies to help a great company perform even better.<BR><BR>As our Senior Manager of Firstline Support, you&#39;ll manage and lead a team and our Supplier to delivery top quality support for SAP, Integration, and reporting systems. You&#39;ll oversee the consolidation and implementation of a single Supplier to use a single operating model (tools/methods/processes) while working with multiple cross functional teams to deliver a stable production environment for our core enterprise platforms. You&#39;ll help Nike create a strategic advantage by understanding business strategies, objectives, and processes and connecting these to delivery through quality execution and best practices. You&#39;ll lead, evangelize, and execute the vision it within the organization using your expertise and influence. You&#39;ll be able to work and communicate effectively at multiple levels within the organization - from brainstorming with individual engineers to discussing strategy with senior leaders. <BR><BR>You and your team will provide leadership to manage our core supplier to deliver high quality. You&#39;ll be expected to provide and exemplify exceptional leadership for the Nike Technology community as a whole. <BR><BR>You&#39;ll be a trusted member of our leadership team with the following responsibilities:<BR>* Lead, develop, and evangelize the application maintenance support vision and roadmap considering business strategy and trends (focused on First touch and triage)<BR>* Manage a core provider to deliver within SLAs measuring with accuracy and consistency<BR>* Determine where technology can be used to create competitive advantage, by providing proactive stability in our core enterprise platforms (SAP, integration, and reporting systems)<BR>* Define and drive adoption of a single operating model for Application Production Support.<BR>* Be a driving force for constantly improving performance, scalability, extensibility, reliability, availability and usability<BR>* Define and cultivate strategic technology partnerships including determining how to effectively leverage 3rd party solutions today and in the future<BR>* Partner with other Nike Senior leaders to deliver a robust application support model on an on-going basis, by delivering quality in &#39;first touch&#39; of a production issue.<BR><BR><BR>Qualifications:<BR><BR>Requirements for the position include:<BR>* Bachelor&#39;s degree in Business, Computer Science or a related field<BR>* 8 years of experience in IT, business or a related field<BR>* 2 years of additional experience required in lieu of a degree<BR>* 3 years of progressive experience leading or managing teams, preferably including experience managing other managers and Suppliers<BR>* Proven track record of delivering results<BR>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            </font></td>
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