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Job Field: Office Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Title: Global Director Center of Excellence Operations<BR>Location: OR-Portland<BR>Job Number:_00065172<BR>As Nike&#39;s Center of Excellence (C.O.E) Director for Consumer Services, you&#39;ll be responsible for leading a team of Contact Center and Service Professionals in the areas of Learning and Development, Knowledge Management and Quality Control. In this role you will be responsible for creating the strategy, roadmap, tools and processes that will be implemented and executed by all Consumer Service Teams around the Globe. Providing a premium experience to our consumers is critical and in this role you will be expected to ensure that this goal is being achieved. In this role you will be expected to bring industry leading knowledge and expertise that will help create and execute upon a vision that ensures Nike is leading in the space of Customer Care. The desired candidate will have an extensive background in Contact Center Management, Strategic Planning, Learning and Development, and can demonstrate a history of results in industry leading service standards.<BR><BR>Qualifications:<BR><BR>Requirements for this position include:<BR>* Bachelors Degree required<BR>* MBA preferred<BR>* Minimum of 10 years&#39; directly related work experience in customer/consumer service call center operations required<BR>* 10 years of experience in senior level leadership roles in either Learning and Development, Quality or Contact Center Operations required<BR>* Proven track record of developing and implementing world class customer service programs in a retail or contact center environment required<BR>* Detail minded with strong organizational skills required to prioritize multiple tasks and manage time (meetings, etc.) to ensure the needs of the business are met<BR>* Capability of making sound business decisions and quickly understanding new information and situations<BR>* Demonstrated strong problem-solving skills, analytical skills and attention to detail required<BR>* Ability to communicate and present effectively within immediate department and with Senior Nike Leadership required<BR>* Strong computer skills, including experience navigating the internet and using PC required<BR>* Advanced Microsoft Power Point or Apple Key Note required<BR>* Ability to read, speak and understand English required<BR><BR>Job: Customer Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      </font></td>
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