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Job Field: Government Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Position Requirements<BR><BR>* Working knowledge of Windows-based and Macintosh computer<BR>applications<BR>* Ability to learn how to use high volume production equipment and<BR>related peripherals including a digital color copier and scanner<BR>* Work a variety of day/evening shifts as needed, including weekends as<BR>indicated on the weekly work schedule<BR>* Pleasantly interact with customers to achieve desired levels of<BR>customer service<BR>* Positively interact with other associates to promote teamwork<BR>* Able to use electronic communication devices during all working hours<BR>requiring a headset or a device on/in the ear<BR>* Ability to stand and move about for extended periods of time with<BR>only short rest breaks; reach, bend, stoop, etc. to handle products<BR>* Have the ability to lift, move and carry up to 55 pounds occasionally<BR>and 25 pounds regularly and climb 8# to 10# ladders to retrieve and/or<BR>stock merchandise as needed<BR>Position Summary<BR><BR>The ImPress Associate works to positively contribute to the customer#s<BR>shopping experience by providing friendly and effective service,<BR>assisting customers in the self serve area and by producing high quality<BR>documents in a timely manner which meet or exceed the customer#s<BR>expectations.<BR><BR><BR>Position Responsibilities<BR><BR>1. Must demonstrate a Customer First perspective and fully participate<BR>in the Boundless Selling culture.<BR>2. Utilize the Team Member CARE process to contact customers, ask<BR>questions, recommend product and encourage add-ons for products and<BR>services. Consult and offer solutions to upgrade customer#s order.<BR>Assist customers in self-serve areas.<BR>3. Accurately calculate prices and provide quotes to customers for all<BR>services.<BR>4. Participate in discussions conducted on the Boundless communication<BR>devices, including answering questions, assisting team members when<BR>needed, offering praise to team members, and participating in ongoing<BR>training as a means of better serving customers.<BR>5. Accept coaching and direction from the selling team.<BR>6. Accept and process electronic jobs received from customers and/or<BR>other ImPress locations.<BR>7. Process customer DTP orders as needed.<BR>8. Maintain job flow of production utilizing job queues and other tools<BR>and techniques provided.<BR>9. Answer the phone promptly and courteously and direct calls to the<BR>appropriate party.<BR>10. Make phone calls to notify customers that special orders are<BR>available for pick-up.<BR>11. Perform register sales transactions quickly and accurately in<BR>accordance with established cash control procedures and customer service<BR>guidelines.<BR>12. Assist in the training of new ImPress Associates.<BR>13. Clean, restock and maintain merchandise and/or product displays.<BR>Notify manager/supervisor of special customer requests and low stock<BR>conditions. Maintain all equipment # placing service calls where<BR>necessary.<BR>14. Support the store#s shrink awareness program and advise management<BR>of any unusual activity. Utilize the Witness Rewards and Tip Line<BR>programs.<BR>15. Adhere to all Company policies and pr                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          </font></td>
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