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Job Field: Office Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Network Systems Analyst/Engineer - Unified Communications<BR><BR><BR><BR>Job ID Network<BR>    Systems Analyst/Engineer - Unified Communications <BR>Location<BR><BR>503-1228 Length of Engagement: Direct Hire <BR>Portland, OR<BR><BR><BR>No visa sponsorship Position Description: The Computer Telephony Integration<BR>   Systems Analyst/Engineer provides a high level, broad spectrum<BR>   of systems analysis, engineering, development, administration<BR>   and project management for technology platforms that support<BR>   Enterprise services and missions.Specifically, this position<BR>   supports Computer Telephone Integration for the Unified Communications<BR>   (UC) Project. This support will be primarily focused on the integration<BR>   of the UC application stack with associated technology platforms<BR>   including ACD phone control, call control and media access at<BR>   the agent workstation. The incumbent will have primary responsibilities<BR>   for one or more technology platforms and secondary responsibility<BR>   for other technologies. This position also provides for problem<BR>   analysis, communications and technical feedback between customers,<BR>   field support, and other ITG work units and provides (Tier III)<BR>   support and technical escalation for CTI design and problem resolution.This position is distinguished<BR>   by a hybrid combination of technology roles that include systems<BR>   analysis, systems administration, systems engineering, application<BR>   integration, and project management. These are multi-tasking,<BR>   broadly based, positions that require a unique combination of<BR>   analytic, engineering, project management, and customer service<BR>   skills to provide ITG systems support. Incumbents are proficient<BR>   in troubleshooting and root cause analysis using the scientific<BR>   method of refining a problem statement, and queuing up a series<BR>   of increasingly specific tests to isolate the problem. In this<BR>   context, the Systems Analyst/Engineer is also distinguished by<BR>   a broad spectrum and high degree of technical skills/experience,<BR>   and the ability to effectively multi-task across job roles and<BR>   across multiple technology platforms. Lastly, this position is<BR>   distinguished by a requirement to rapidly and dynamically respond<BR>   to a continuously changing technology environment. Responsibilities:<BR>System Analysis<BR>* Analyze production systems to<BR>   assess performance, utilization, capacity, and opportunities<BR>   for optimization; implements solutions for scalability and performance<BR>   improvement<BR>* Analyze and reconcile system<BR>   back-end (hardware/software) performance and functionality with<BR>   field-based (user facing) performance and functionality; utilizes<BR>   feedback path from Field technology Analysts to develop processes,<BR>   fixes, enhancements, upgrades, etc. to ensure that theoretical<BR>   and designed performance characteristics meet field expectations<BR>* Develop lab simulation and problem<BR>   replication for fault support.<BR>* Determine the best procedure<BR>   to implement upgrades and new features tha                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                </font></td>
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