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Job Field: Office Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Full Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">REQUIREMENTS:  * Bachelor's Degree in Computer Science or related field OR a minimum of 2 years related experience and / or training OR an equivalent combination of education and experience  * Minimum 3 years Network Administration experience  * Minimum 1 year of supervisory / management experience   * Direct experience administering phone systems in a call center environment  * Direct experience with Storage, Windows Servers, VMware, and MS Exchange  * High level of analytical skills to solve complex problems  * Excellent oral and written communication skills  * Skills to multi-task with frequent interruption  * High level of interpersonal skills to work effectively with others  * Knowledge of the technologies and principles supporting a switched network environment    PREFERRED:  * Experience in Shortel and ECC call center management software    JOB DUTIES:  * Plan, administer and maintain all network, telecommunication and server systems, components and services  * Assist in evaluating current and foreseeable future requirements to determine appropriate solutions  * Resolve problems and develop operational procedures  * Monitor network, servers, desktop systems, and applications on a regular basis in order to identify potential problem areas and ensure prompt corrective action  * Proactively manage Windows servers and system backups  * Administer MS Exchange  * Be responsible for all aspects of telecommunications infrastructure  * Administer and monitor the VOIP phone system and ACD functionality  * Work closely with call center managers to ensure telecommunication systems are aligned with the business strategy  * Train employees on the use of various telecommunication components including ACD reporting systems, ACD servers, voice recording equipment, telephone sets, and voicemail systems  * Maintain all security systems including firewalls, vpn, patch management, and antivirus software  * Develop security documentation including policies, performs analysis on security accreditation documentation, develops security requirements, risk mitigation strategies, and information security solutions  * Update and test the security plan, disaster recovery plan and incident response plan annually    HOURS:  * Full-time, day shift  * Position requires availability for some off hour work for patching and on call rotation 1 week per month    LOCATION: Portland 97223                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   </font></td>
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KEY REQUIREMENTS:

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36 Months