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Job Field: Government Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">REQUIREMENTS:  * High School Diploma or equivalent  * Experience managing difficult people in person or over the telephone   * Experience with the Microsoft Office Suite in a Microsoft Windows environment with particular emphasis on Word and Excel  * Type at least 40 words per minute  * Interpersonal, communication, and conflict resolution skills  * Skills to use independent judgment in determining an appropriate course of action for a referral and sound judgment in keeping with the policies and objectives of the Referral and Information Services Department and the organization  * Skills to exercise professional demeanor and a high level of customer service for a potentially demanding customer base  * Commitment to the concept of teamwork and cross-responsibility within a department  * Skills to communicate in person, in writing, by e-mail, and by telephone  * Skills to manipulate data for program purposes and typing  * Skills to use standard office equipment and computer peripherals    PREFERRED:  * Minimum 1 year of college, business, or secretarial school   * Experience with office record-keeping and reporting systems, financial record-keeping systems, and administrative organization methods   * Experience with high-volume telephone work   * Experience with the justice system and social service networks serving the state  * Experience with database programs   * Skills to perform advanced database operations     JOB DUTIES:  * Provide professional customer service while conducting confidential and sensitive telephone interviews with members of the public needing the assistance of an attorney or a community resource in Oregon.   * Use custom entry-and-retrieval database program to perform attorney referrals according to geographic location and area of law needed  * Perform clerical and secretarial work necessary to support the referral programs  * Handle referral requests from members of the public requesting legal assistance via e-mail, telephone, in person, and in writing  * Exhibit professional customer service while assisting attorneys with program registrations, profile changes, and Lawyer to Lawyer referrals  * Screen Modest Means applications for client eligibility based on income and case type  * Perform additional clerical and support work for the Member and Public Services Department when needed     HOURS:  * Part-time, Monday to Friday, 4 hours per day  * Shifts available: Morning 9:00 a.m. to 1:00 p.m. or Afternoon 1:00 to 5:00 p.m    LOCATION: Tigard 97224                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              </font></td>
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KEY REQUIREMENTS:

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12 Months