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Technical Support Specialist
Job Field: Legal Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Full Time
Location: PORTLAND, WA
Salary: $-
Job Type: Full Time
JOB SUMMARY:
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<td align="left"><font style="font-size: 100%;">REQUIREMENTS: * High School Diploma or equivalent * Minimum 3 years of experience as a technical support specialist or similar IT support role * Minimum 3 years of experience with MS Windows server and desktop operating systems and MS Office suite in a networked environment with Exchange and SharePoint servers * Minimum 3 years of experience using and troubleshooting desktop applications and operating and maintaining networking hardware and cabling * Experience and knowledge of IPv4 and IPv6 networking, including network addressing, networks masks, routing, DNS and DHCP * Knowledge of all types of electronic equipment * Type at least 50 words per minute * Written and verbal communication skills * Willingness to travel around Oregon to provide Information Design and Technology (IDT) support for Company events and meetings PREFERRED: * Associate's Degree in Computer Science or a related field JOB DUTIES: * Receive initlal telephone, e-mail and walk-in requests for IDT technical support * Answer questions and solve problems or create job tickets for issues requiring an escalation of service * Maintain positive customer service and cooperative relationships with customers including staff, members, vendors and clients * Assist on projects and tasks including, but not limited to, configuring, installing, repairing, and updating workstation hardware and software * Support management of user accounts, permissions, passwords and access tokens * Educate end users and provide support * Prepare conference room with A/V needs, ensure proper operation of equipment, remove equipment at the end of events and maintain equipment in good working order * Document, track and monitor assigned problems and tasks * Perform other duties as assigned LOCATION: Tigard 97224 </font></td>
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<td align="left"><font style="font-size: 100%;">REQUIREMENTS: * High School Diploma or equivalent * Minimum 3 years of experience as a technical support specialist or similar IT support role * Minimum 3 years of experience with MS Windows server and desktop operating systems and MS Office suite in a networked environment with Exchange and SharePoint servers * Minimum 3 years of experience using and troubleshooting desktop applications and operating and maintaining networking hardware and cabling * Experience and knowledge of IPv4 and IPv6 networking, including network addressing, networks masks, routing, DNS and DHCP * Knowledge of all types of electronic equipment * Type at least 50 words per minute * Written and verbal communication skills * Willingness to travel around Oregon to provide Information Design and Technology (IDT) support for Company events and meetings PREFERRED: * Associate's Degree in Computer Science or a related field JOB DUTIES: * Receive initlal telephone, e-mail and walk-in requests for IDT technical support * Answer questions and solve problems or create job tickets for issues requiring an escalation of service * Maintain positive customer service and cooperative relationships with customers including staff, members, vendors and clients * Assist on projects and tasks including, but not limited to, configuring, installing, repairing, and updating workstation hardware and software * Support management of user accounts, permissions, passwords and access tokens * Educate end users and provide support * Prepare conference room with A/V needs, ensure proper operation of equipment, remove equipment at the end of events and maintain equipment in good working order * Document, track and monitor assigned problems and tasks * Perform other duties as assigned LOCATION: Tigard 97224 </font></td>
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KEY REQUIREMENTS:
36 Months
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