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Job Field: Government Jobs
Location: PORTLAND, WA
Salary: $-
Job Type: Full Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">***Registration in iMatchSkills required for referral to this position; go to www.imatchskills.com***    REQUIREMENTS:  * 18 years or older  * High school diploma or equivalent   * Skill to instruct, motivate, direct individuals at various skill levels over the phone, face to face and in the classroom environment   * Demonstrated strong, effective and diplomatic interpersonal skills with employees of all levels and to participate effectively as a team player.  * Demonstrated analytical skills in identifying technical needs and implementing an effective course of action     * Demonstrate training skills in small and large groups with good presentation skills.  * Knowledge of Microsoft Office applications and skill to navigate web based programs.  * Strong reading, speaking and written communication skills and skill to interact professionally, patiently, and courteously with internal and external customers over the phone and in person     PREFERRED    * Knowledge of Facets, FSA, COBRA      JOB DUTIES:  * Provide training  * Develop and maintain documentation  * Perform quality reviews of policies, procedures, phone techniques and etiquette and system functionality  *Retrain and provide ongoing training to claims and customer service or other departments as needed  * Ensure consistent application of administrative policies and efficient system usage is followed  *Assist the supervisor in developing new trainers and/or trainees     EMPLOYER'S COMMENTS: Candidates must past pre-employment background check.  Candidates must also be able to work in both downtown Portland and Milwaukie depending on location of training class.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   </font></td>
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KEY REQUIREMENTS:

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12 Months