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Job Field: Office Jobs
Location: RICHLAND, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Field Service Electro-Mechanical Technician <BR><BR><BR>Req. No.: 5864<BR>Division: Healthcare<BR>Location: RICHLAND, WA US<BR>Travel Involved: 10-30%<BR>Job Type: Full Time, Regular<BR>Job Level: Experienced (Non-Manager)<BR>Education: High School or Equivalent <BR>Category: Technical Service<BR><BR>Position Summary:<BR><BR><BR><BR>JoinSTERISin its vision to see the world free from Infection and Contamination as a<BR>Field Service Electro-Mechancial Technician <BR><BR>Summary<BR><BR>Ensure customer satisfaction by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical, electro-mechanical, and electronic units. Provide superior customer service by pro-actively interacting and communicating with customers on a daily basis. Utilize technology to complete administrative requirements as required. Promote STERIS growth through identifying and recommending products and services to customers.<BR><BR>Essential Job Functions<BR><BR>1. Ensure customer satisfaction through pro-active communication and commitment to resolving customer issues/problems.<BR><BR>2. Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).<BR><BR>3. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.<BR><BR>4. Service customers by providing PMA performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.<BR><BR>5. Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: plan daily and weekly schedule to achieve optimum utilization, fax schedule to District Service Manager at the beginning of each week; communicate schedule changes to the Customer Service Department daily; computer synchronization daily; complete service reports and activities on- site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.<BR><BR>6. Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.<BR><BR>7. Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization. Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve customer problems/issues. Utilize provided product and industry knowledge to assure cus                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   </font></td>
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