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Job Field: Office Jobs
Location: SEATTLE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Desktop Support Technician<BR>Department: Operations<BR>Location: Seattle, WA<BR><BR><BR><BR><BR>Description<BR><BR>Tableau Software is one of the fastest growing technology companies in the world, with nearly 100% annual sales growth. Tableau makes fast analytics and visualization products that help people see and understand data of any size or format. The company is on its way to becoming a large, market-defining company in the business intelligence industry and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VMWare). Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals. Our software is for anyone with data and questions! Additionally, Tableau&rsquo;s web products (www.tableaupublic.com) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations. Check out our products at:www.tableausoftware.com/products/tour.<BR><BR>Tableau&rsquo;s culture is casual yet high energy. We are passionate about our product and loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.<BR>What you&rsquo;ll be doing&hellip;<BR>The IT Desktop Support Technician will provide outstanding IT customer service while being the day to day contact point between employees, management, customers, partners, and vendors.  This person will not only provide support to staff on all company supported applications, but will also troubleshoot computer problems and determine source and advise on appropriate action. Some of the things you&rsquo;ll be doing include&hellip;<BR><BR>* Answer staff questions in person and via phone on all company supported applications.<BR>* Conduct remote troubleshooting of computer problems.<BR>* Receive customer trouble tickets, analyze and take corrective action.<BR>* Advise staff on appropriate action.<BR>* Remove and add system permissions for customers.<BR>* Serve as liaison between staff and the technology department to resolve issues.<BR>* Document resolutions for future reference.<BR>* Perform hardware and software installations.<BR>Who you are&hellip;<BR>* Experienced. You have 2-3 years Help Desk experience in an enterprise environment that includes working independently with limited daily guidance, or an equivalent combination of education and experience<BR>* Domain. You have advanced knowledge of company supported applications (including Microsoft Windows, Word, Excel, Outlook, and Internet Explorer), and the ability to learn and support new applications<BR>* Excellent Communication. You have strong verbal and written communication, interpersonal, teamwork, and customer service skills<BR>* Service Minded. You have excellent customer service skills, and always consider the impact on the customer when making a decision<BR>* Detail Oriented. You can easily aut                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            </font></td>
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