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Job Field: Office Jobs
Location: SEATTLE, WA
Salary: $-
Job Type: Full Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">DESCRIPTION/RESPONSIBILITIES:<BR>We are currently seeking a Helpdesk Technician in our Administrative (headquarters) office in Seattle, WA.  As a Helpdesk Technician, you will provide front line support to end users through resolution of help desk tickets or by reassignment to the appropriate resource.  This exciting role will assist with design and implementation of processes for this newly developed Helpdesk support group. <BR> <BR>Responsibilities:<BR> * Provides remote Level I (basic) technical assistance and support, and resolves problems related to the use of computer hardware and software for system end users<BR> * Researchs, resolves, responds to, and documents end user inquiries; and escalates or reassigns issues and problems as needed to appropriate resource for resolution<BR> * Installs desktop software remotely using tools such as Group Policy, SCCM, and manual install protocols<BR> * Troubleshoots operating system and LAN/WAN issues<BR> * Provides remote support for phone, VOIP/voicemail, and PDA devices<BR> * Maintains accurate and timely records in time tracking systems, and weekly status and metrics report repositories<BR> * Documents current processes, procedures, and routing guidelines; and builds, maintains and contributes to a knowledgebase for financial and administrative systems<BR> * Participates in scheduling rotation for providing after hours on-call support to end users<BR><BR>Qualifications:<BR> * Associates degree or equivalent education and work experience required<BR> * Minimum of two years of experience providing end-user support services required<BR> * Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) preferred<BR> * Experience preferred in supporting financial systems including Elite and Citrix<BR> * Strong written and verbal communication skills required<BR> * Ability to meet standards for ticket system management and documentation responsibilities<BR> * Ability to work in a team-orientated/collaborative environment<BR> * Ability to multitask and prioritize workload, and adapt to new processes and procedures in a fast paced environment<BR> * Ability to handle confidential information in a reliable manner<BR> * Ability to demonstrate strong customer service skills, and foster a high degree of end user satisfaction through the delivery of quality and timely service<BR> * Ability to convey technical issues and material to non-technical audience<BR> * Experience using automated helpdesk ticketing systems<BR> * Exceptional internal and external customer service skills<BR><BR>Moss Adams is an Equal Opportunity Employer.</font></td>
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KEY REQUIREMENTS:

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High School Graduate 24 Months