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Job Field: Office Jobs
Location: SEATTLE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Outbound Customer Service/Inside Sales Rep<BR>Posted on:10/11/12<BR> <BR><BR><BR>Job Number:<BR>300197-10174-20-310818<BR><BR><BR>&#160; Add to Cart<BR>&#160; Email to a Friend<BR>Location:<BR>Seattle, WA<BR><BR>Description:<BR>Job Summary and Mission: Making outbound calls to Business customers. Solicits customer orders, advises customers of upcoming promotions, processes orders, prompts new and addon sales, resolves customer service problems, and maintains positive relationships with internal and external customers. <BR><BR>Summary of Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following: Maintains regular and consistent attendance and punctuality. Participates in departmental and sales conferences and company trade shows. Performs special projects and other duties as assigned. Provides feedback to team members, management and other business unit representatives regarding customer needs, product usage, service and training needs, and general operational issues and problems. Assists operations management in streamlining and solving issues that impact customer service and profit margin. Solicits new and addon sales via outbound sales calls to meet field sales goals and increase business unit profitability. Enters orders, identifies backorder issues, provides alternative product, and consults with customers and field partners to ensure satisfactory resolution. Maintains customer master files to ensure accurate pricing on promotions, account information, shopping lists, and shipping information. Works with distribution analyst teams to assure fulfillment and delivery according to customer expectations. Monitors inventory shipments between production and distribution centers. Processes new account forms, credits, returns and call tags. Monitors customer account for activity and profitability, and reports trends and issues to appropriate sales partner. Responds to transferred customer calls. Provides queue coverage as needed.<BR><BR><BR><BR>The Clerical/Administrative Division of Volt Workforce Solutions places professionals in temporary and temporary to direct hire opportunities in all facets of Administrative Support such as Executive Assistant, Administrative Assistant, General Clerical Receptionist, Switchboard Operator, Customer Service, Word Processor, Data Entry Clerk, and Mail Services Clerk. Please visit us online today at jobs.volt.com for a complete list of opportunities. Volt Workforce Solutions is an equal opportunity employer.<BR><BR>Requirements:<BR>Customer service sales: 2 years. Inside sales representative: 1 year. Call center experience. Customer service sales or telemarketing experience in a phone center environment. Required Knowledge, Skills and Abilities: Interpersonal skills. Ability to communicate clearly and concisely, both orally and in writing. Attention to detail. Ability to perform data entry. Ability to solve complex problems and follow through to solution. Ability to work as part of a team. Basic skills in Microsoft Word, Excel and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 </font></td>
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