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Outsourcing Account Manager, Seller Support
Job Field: Office Jobs
Location: SEATTLE, WA
Salary: $-
Job Type: Part Time
Location: SEATTLE, WA
Salary: $-
Job Type: Part Time
JOB SUMMARY:
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<td align="left"><font style="font-size: 100%;">Outsourcing Account Manager, Seller Support<BR><BR><BR><BR>Job ID: 186099<BR>Location: US-WA-Seattle<BR><BR>Posted Date: 8/17/2012<BR>Company: Amazon Corporate LLC<BR><BR>Position Category: Program Management <BR>Apply for This Position<BR><BR>* Apply for this position online<BR>* E-mail this position to a friend<BR>Position Details<BR>Job Description<BR>The Seller Support team acts as the primary interface between Amazon Services and Merchants selling on the Amazon.com platforms. We are responsible for providing a Seller obsessed culture throughout our Global Seller Support sites driving the highest quality and delivery of service.<BR><BR>We are seeking an experienced Outsourcing Account Manager to join the Seller Support team to help maintain contact center relationships across a network that deploys to over 500 global associates. This position will manage the outsourced relationship, drive operational excellence, negotiate contracts, and partner with internal Amazon teams to positively impact the seller experience. The successful candidate will draw from previous work experience in contact center management, international outsourcing management, and corporate representation.<BR><BR>Job duties include:<BR><BR>* Daily and weekly operations management<BR>* Strong business analytics and leadership skills<BR>* Detailed reporting and metrics preparation using Excel and Access<BR>* Program and technical management<BR>* Outsourcing strategy and contract negotiation<BR>* Operations process standardization<BR>* Leveraging Project Management skills to deploy new operations and/or services within the Seller Support network<BR>* Sharing operational and quality best practices across the Amazon Seller Support network<BR>* Scoping and launching international Seller Support sites to support our global business<BR>Basic Qualifications<BR><BR>* Bachelor''s degree in business, economics, engineering or related field<BR>* Experience working in a B2B environment<BR>* 7 years experience in outsourcing management/program management<BR>* Experience creating and giving business presentations to senior leaders and executives<BR>* Experience with large scale global contract negotiations<BR>* Expert skills in Microsoft Excel, PowerPoint, and Word.Up to 20% domestic and international travel.<BR><BR><BR>Preferred Qualifications<BR><BR>* MBA or Advanced Degree<BR>* Customer Service background strongly desired<BR>* COPC Certified Coordinator<BR>* Experience with LEAN and/or Six Sigma methodologies<BR>* Demonstrated project management skillsSellersupportjobs Amazonservices </font></td>
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<td align="left"><font style="font-size: 100%;">Outsourcing Account Manager, Seller Support<BR><BR><BR><BR>Job ID: 186099<BR>Location: US-WA-Seattle<BR><BR>Posted Date: 8/17/2012<BR>Company: Amazon Corporate LLC<BR><BR>Position Category: Program Management <BR>Apply for This Position<BR><BR>* Apply for this position online<BR>* E-mail this position to a friend<BR>Position Details<BR>Job Description<BR>The Seller Support team acts as the primary interface between Amazon Services and Merchants selling on the Amazon.com platforms. We are responsible for providing a Seller obsessed culture throughout our Global Seller Support sites driving the highest quality and delivery of service.<BR><BR>We are seeking an experienced Outsourcing Account Manager to join the Seller Support team to help maintain contact center relationships across a network that deploys to over 500 global associates. This position will manage the outsourced relationship, drive operational excellence, negotiate contracts, and partner with internal Amazon teams to positively impact the seller experience. The successful candidate will draw from previous work experience in contact center management, international outsourcing management, and corporate representation.<BR><BR>Job duties include:<BR><BR>* Daily and weekly operations management<BR>* Strong business analytics and leadership skills<BR>* Detailed reporting and metrics preparation using Excel and Access<BR>* Program and technical management<BR>* Outsourcing strategy and contract negotiation<BR>* Operations process standardization<BR>* Leveraging Project Management skills to deploy new operations and/or services within the Seller Support network<BR>* Sharing operational and quality best practices across the Amazon Seller Support network<BR>* Scoping and launching international Seller Support sites to support our global business<BR>Basic Qualifications<BR><BR>* Bachelor''s degree in business, economics, engineering or related field<BR>* Experience working in a B2B environment<BR>* 7 years experience in outsourcing management/program management<BR>* Experience creating and giving business presentations to senior leaders and executives<BR>* Experience with large scale global contract negotiations<BR>* Expert skills in Microsoft Excel, PowerPoint, and Word.Up to 20% domestic and international travel.<BR><BR><BR>Preferred Qualifications<BR><BR>* MBA or Advanced Degree<BR>* Customer Service background strongly desired<BR>* COPC Certified Coordinator<BR>* Experience with LEAN and/or Six Sigma methodologies<BR>* Demonstrated project management skillsSellersupportjobs Amazonservices </font></td>
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