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Job Field: Office Jobs
Location: SEATTLE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Medtronic is an Equal Opportunity/Affirmative Action Employer<BR><BR>Position Description<BR><BR>Provides technical, educational, and sales support to nationally and internationally based Medtronic Navigation Customers and Employees with proficiency in at least the O-arm, TREON/StealthStation family of MNav products.<BR>Position Responsibilities<BR><BR>Technical Support<BR>Rotate through assigned roles to provide telephone based technical support, act as faculty for training programs, perform project assignments for Sr. Product Support Specialists, and occasionally travel to develop and maintain skills, perform training of staff and check rides.<BR>Provide 24 hour on-call technical support via pager rotation and in-house technical support via 800-call line for the installed base, for field based staff and surgical evaluation systems on all MNav products.<BR>Update customer database for products installed, serial numbers, and surgeons trained, service contract disposition, site specific information, open issues, following up on part returns and all open calls.<BR>Complete site visit reports when traveling and report open issues and follow-up on part returns and all open calls.<BR>Follow-up on troubleshooting calls, to ensure issues are resolved and any replacement items were received.<BR>Troubleshoot hardware and software issues using a dial-up connection with hospital.<BR>Enter all in-coming call information into customer database.<BR>Performs follow-up investigation to fully resolve issues.<BR><BR>Educational Support<BR>Train surgeons and hospital personnel attending Colorado based training programs on clinical and technical matters for MNav products.<BR>Train field based personnel attending Colorado based training programs on clinical and technical matters for MNav products.<BR>Participate in &#x201c;Train the Trainer&#x201d; sessions to support in-house training seminars for customers with newly installed systems and add-on products.<BR><BR>Sales & Service Support<BR>Perform follow-up investigation to fully resolve issues.<BR>Refer customer needs for field based training and service to the assigned field based Specialists<BR>Contact assigned sites proactively to assess satisfaction and usage levels of products.<BR>Pass on sales leads to representatives when becoming aware of such opportunities<BR>Provide product user and support training for sales representatives.<BR>Support SNT VIP program by providing demonstrations to visiting surgeons and prospective customers.<BR>Notify sales representatives concerning site issues for follow-up.<BR><BR>Contribute to quality improvement processes.<BR><BR>Other essential duties may also be assigned.<BR>Basic Qualifications<BR><BR>Basic Qualifications<BR>Must be able to demonstrate past or relevant experience that corresponds with both thePosition DescriptionandPosition Responsibilitiesabove<BR><BR>EDUCATION REQUIRED<BR>RT Certification<BR><BR>SPECIALIZED KNOWLEDGE REQUIRED<BR>Responsive, confident problem solver and action oriented.<BR>Self-motivated and detail oriented.<BR>Presents a professional image<BR>Strong communication, interpersonal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           </font></td>
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