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Job Field: Office Jobs
Location: SEATTLE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Support Analyst - Applications/Production, SQL, Remedy<BR>Posted on:10/25/12<BR> <BR><BR><BR>Job Number:<BR>300117-10196-12-311731<BR><BR><BR>&#160; Add to Cart<BR>&#160; Email to a Friend<BR>Location:<BR>Seattle, WA<BR><BR>Description:<BR><BR>Volt''sClient in downtown Seattle, is looking for aSupport Analyst.<BR>Job Responsibilities:<BR>* Quickly come up to speed on current infrastructure and anticipated issues.<BR>* Monitor status of open trouble tickets to ensure that service level agreements and timelines are being met and follow up with Technical teams as needed.<BR>* Provide training, support and guidance to other Production Support team members.<BR>* Work directly with the Operations and Development teams to field error tickets and either troubleshoot (for common errors) or escalate (for new errors).<BR>* Log problems and resolutions through the use of remedy and quality center.<BR>* Provide technical support, analysis and problem resolution.<BR>* Correlate related production issues and assesses trends to identify broader improvement opportunities.<BR>* Leverage team member knowledge in analyzing and troubleshooting low to medium complexity system issues to drive resolution and determine root cause.<BR>* Coordinate issue resolution efforts across Support groups, Technical Support teams and Vendors as required.<BR>This is an estimated 6 month Contingent/Temporary position in Seattle, WA and offered throughVolt Technical Resourceswhich is located in Redmond, WA. We are among the largest IT Staffing Companies in the US for contingent/temporary and direct hire placements, and support many of the top rated Pacific Northwest.<BR><BR>Requirements:<BR><BR>Support Analyst Qualifications:<BR>* 3+ years relevant work experience (Applications Support and Production Support).<BR>* Familiarity with SQL and ability to utilize ad hoc query tools to troubleshoot system issues.<BR>* Experience with Trouble Ticketing Systems (Remedy).<BR>* Experience in a 24/7 environment.<BR>* Solid understanding defect/bug tracking.<BR>* Ability to find the root cause of data errors and application compatibility errors.Soft Skill Attributes:<BR>* Solid technical aptitude and problem solving skills.<BR>* Acute attention to detail, especially in areas of documentation and big tracking.<BR>* Motivated and creative.<BR>How to Apply:Please email your resume to Volt at:willow0215@volt.comand reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you:300117-10196-12-311731 - Support Analyst - Applications/Production, SQL, Remedyand include the website name where you saw this posting listed.<BR>Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you.Volthas a talented and optimistic staffing team focused on the quality of your career.<BR>Volthas over 60 years of sta                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             </font></td>
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