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Job Field: Office Jobs
Location: SEATTLE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Technical Account Manager, Amazon Music Artist Services<BR><BR><BR><BR>Job ID: 176552<BR>Location: US-WA-Seattle<BR><BR>Posted Date: 7/23/2012<BR>Company: Amazon Corporate LLC<BR><BR>Position Category: Technical Account Management <BR>Apply for This Position<BR><BR>* Apply for this position online<BR>* E-mail this position to a friend<BR>Position Details<BR>Job Description<BR>If you want to be a part of the Digital Media revolution - this is the place to start! The Digital Music Artist Services team is responsible for generating artist content and music discovery experiences across Amazon?s global music stores. Our goal is to build technologies and processes that create engaging shopping and listening experiences for our customers.<BR><BR>The Artist Services Technical Account Manager will lay the foundation for seamless flow of approved digital content and metadata throughout from vendors and artists providers to end consumers. He/she will also be responsible for professionally engaging with content providers to ensure their content meets quality standards and is delivered to site in a timely manner. The TAM is responsible for the quality of the product and for ensuring content providers receive excellent service. The Coordinator will be evaluated on his/her ability to meet cost, quality, and operational performance objectives as well as his/her professionalism with internal and external stakeholders. As the primary conduit for digital content and as the key operational interface with content providers, the TAM will demonstrate an unrelenting passion for serving Amazon?s customers and partners.<BR><BR>The successful Technical Account Manager must be able to:<BR><BR>* Provide ongoing technical support for artists and vendors on issues such as file upload, proper file encoding, images, metadata, digital file formats, and content ingestion portals specific to Amazon''s Artist Services.<BR>* Work with the product management team to leverage relationships, automation, and new technology to improve the customer experience on our platforms and grow content coverage.<BR>* Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the enterprise.<BR>* Work effectively in a cross-functional environment with legal, technical, and product management teams.<BR>* Drive expedient resolution and root cause analysis for critical issues affecting Artist Services tools.<BR>* Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.<BR>Basic Qualifications<BR><BR>* Diligent work ethic and attention to detail<BR>* Strong personal integrity<BR>* Excellent written and oral communication<BR>* Experienced working in a production environment and proven success in achieving efficiency and throughput goals.<BR>* 2 years of strong analytical skills and project management experience<BR>* Team player with demonstrated capability to work in a cross-functional environment.<BR>* 4 year degree required<BR>Preferred Qualifi                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  </font></td>
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