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Job Field: Office Jobs
Location: SPOKANE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Business Center Team Manager Job<BR>Apply now &raquo;<BR>* Apply now<BR>* <BR><BR>Start apply with LinkedIn <BR>* <BR><BR>Start apply with Facebook <BR>* <BR><BR>Apply Now <BR>Email<BR><BR><BR>* <BR>Please wait...<BR><BR>Travelers<BR>Date:Oct 7, 2012<BR>Location:Spokane, WA, US<BR>Solid reputation, passionate people and endless opportunities.<BR><BR>That''s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.<BR><BR>SUMMARY:<BR>Provide guidance and direction in managing business center team to ensure the achievement of the team''s goals and financial objectives. Lead assigned team to reach the overall organization objectives.<BR><BR>PRIMARY DUTIES:<BR>Staff Development:<BR>Develop and train team members through means appropriate to business line.<BR>Establish performance goals and manage performance for assigned employees.<BR>Conducts regular and effective coaching sessions; coaching employees toward performance and development objectives.<BR>Make hiring, termination and compensation decisions.<BR>Manage workload, workflow, and compliance to maximize efficiency.<BR>Work with workforce administration to meet service levels as applicable.<BR>Monitors progress, accuracy and quality of individual and team performance.<BR><BR>QUALITY MANAGEMENT:<BR>Accountability for team''s quality assurance, results and corrective actions.<BR>Involvement with the quality assurance program to include monthly review and evaluation of service calls for each team member.<BR>Review audits from the QA team.<BR>Identify opportunities for improvement and implement action plans to address quality issues.<BR><BR>BUSINESS RELATIONSHIPS:<BR>Proactively build favorable business relationships with internal and external customers.<BR>Effectively communicate with peers and all levels of management.<BR><BR>OTHER RESPONSIBILITIES:<BR>May manage reward and recognition budget for team.<BR>Support and implement emerging business plans and strategies.<BR>Work on assigned special projects.<BR>Stays abreast of new product information and system changes.<BR><BR>EDUCATION/COURSE OF STUDY:<BR>College degree desirable.<BR><BR>WORK EXPERIENCE:<BR>Experience in an insurance or call center environment (3-5 years preferred).<BR>Demonstrated leadership/management experience (2+ years preferred).<BR>Knowledge of business center/insurance operations. Personal lines product knowledge desired but not required.<BR><BR>COMPETENCIES/OTHER:<BR>Superior customer service and policy service skills.<BR>Strong interpersonal and negotiation skills.<BR>Demonstrated leadership skills.<BR>Ability to lead and influence change.<BR>Proactively works to retain and develop top talent.<BR>Demonstrates and fosters a sense of urgency and strong commitment to achieving results.<BR>Looks for ways to improve and challenges the status quo.<BR>Ability to proactively build positive business relationships with internal and external customers.<BR>Strong problem solving skills - makes sound business decisions.<BR>Admits mistakes and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 </font></td>
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