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Job Field: Legal Jobs
Location: SPOKANE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Client Support Specialist<BR><BR><BR>Job ID #:660 Location:SPOKANE, WA<BR>Functional Area:Customer Service <BR>Employment Type:Full Time Education Desired:High School Diploma<BR>Experience Desired:1 - 3 Years <BR><BR><BR><BR><BR><BR><BR>Position Description<BR><BR>Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 1,600 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity Employer, M/F/D/V.<BR><BR>Summary<BR>Bank of America Merchant Services is looking for a contact center representative that will provide customer solutions to complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails. This role requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. The scope of the role includes solving problems, investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Provide account manager support for all aspects of the servicing related Level 1 and Level 2 calls. On occasion, make outbound calls as necessary to solve issues. May handle escalated issues, route, maintain and track outstanding servicing requests and provide thorough follow up.<BR>Position Requirements<BR><BR>Minimum Qualifications:<BR>? 1 - 3 years of experience in customer contact center environment<BR>? Willing to work a flexible work schedule<BR>? High School diploma<BR>? Ability to simplify/explain the complex<BR>? Ability to comprehend detailed and wide ranging procedural information<BR>? Ability to work independently with minimal supervision<BR>? Creates positive energy in the face of challenges, inspires others to follow his/her lead, focuses on and celebrates team accomplishments<BR>? Constructively handles disagreements or conflicts to reach a solution<BR>? Communicates clearly - Selects the right level of communication for the audience, openly shares information and is open to the thoughts and ideas of others<BR>? Listens actively to others - engages in and encourages two-way dialogue<BR>? Proficient computer skills including Excel, Word, Power Point, and Outlook<BR><BR>Preferred Skills:<BR>? Knowledge of merchant and bank products/services and/or payment sales experience<BR>? Ability to multit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    </font></td>
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