CUSTOMER SERVICE MANAGER

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Job Field: Office Jobs
Location: SPOKANE, WA
Salary: $-
Job Type: Full Time

JOB SUMMARY:

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 <td align="left"> Veterans preference until 12:00 p.m., October 5, 2012 JOB DESCRIPTION: Targeted Electronic Resume and cover letter accurately reflecting Job Description and Requirements is required at the time of referral. Applicant must read ``How to Apply`` section for full Referral Instructions. Spokane County residents should follow instructions to schedule an appointment. Also please dress interview appropriate when requesting a referral. A socially conscious education employer in business for more than 50 years located on the west plains is recruiting for a Customer Service Manager for their organization. The position will be responsible for and overseeing the customer service and account management for the department in a new, hands-on role in a dynamic start-up environment developing new customer service processes and work with customers on routine and escalated cases on a daily basis and conducting quality assurance assessments JOB REQUIREMENTS: - Must have a high school diploma or GED equivalent. - Must have a minimum of three (3) to five (5) years of experience in customer service, sales, or education. - Must have intermediate level computer skills in Microsoft office Suite and a CRM Systems Management s/w tool. - Must have previous people management and project management experience. Must be prepared and able to demonstrate the following qualifications at the time of referral: Must have demonstrated strong customer service skills, have the ability to read and interpret documents, write reports, and correspondence, have the ability to speak effectively, able to solve practical problems, and able to multi-task. PREFERRED QUALIFICATIONS: - Prefers a bachelors degree in Education or a related field. - Prefers experience using Microsofts Dynamics CRM tool. - Previous process development experience. HOURS/DAYS/SCHEDULE: Monday thru Friday, to be discussed further during the interview. Note employer is on a bus line. SALARY/WAGE/BENEFITS: The starting salary is negotiable depending on experience and qualifications. Benefits include medical, dental, vision, AD & D, both short and long term disability, sick, vacation, pd holidays, and 401(k). CLOSING DATE/DEADLINE: The recruitment period will remain active until filled, expired, at the direction of the employer or until the number of referrals have been met. HOW TO APPLY / REQUEST A REFERRAL: Targeted Electronic Resume and cover letter accurately reflecting Job Description and Requirements is required at the time of referral request. For residents of Spokane County, please visit http://www.wa.gov/esd/spokane/seekers.htm click on How to Request a Job Referral for further instructions on how to receive a job referral. Resumes that meet all Requirements will be emailed and/or faxed directly to the employer. Those outside Spokane County should contact your nearest WorkSource Office in person with this job order number and bring a Targeted Resume. Also please dress interview appropriate when requesting a referral. The employer has requested a limited number of applicants for this position. WorkSource will review resumes and refer only qualified candidates.</td>
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KEY REQUIREMENTS:

GED/HS Equivalency 36 Months

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CUSTOMER SERVICE MANAGER