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Job Field: Office Jobs
Location: SPOKANE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Director, Homeshore (Virtual Home Workers) Operations Call Center Job<BR>Apply now &raquo;<BR>* Apply now<BR>* <BR><BR>Start apply with LinkedIn <BR>* <BR><BR>Start apply with Facebook <BR>* <BR><BR>Apply Now <BR>Email<BR><BR><BR>* <BR>Please wait...<BR><BR>Travelers<BR>Date:Oct 18, 2012<BR>Location:Spokane, WA, US<BR>Solid reputation, passionate people and endless opportunities.<BR><BR>That''s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.<BR><BR>Summary:<BR><BR>Provides leadership, guidance and direction to homeshore employees supporting a service/sales center environment. Facilitates the successful achievement of quality, productivity, financial and staff development objectives while providing oversight and leading projects/initiatives that span across the entire organization. Aligns the homeshore workforce to the business strategy and enables the workforce to deliver increased measurable results.<BR><BR>Primary Duties and Responsibilities:<BR><BR>-Manages day to day operations and leadership to the home shore workforce, fostering a customer centric culture, while focusing on achieving customer service targets such as first call resolution, customer satisfaction, service level commitments, etc.<BR>-Demonstrates innovative leadership and creative communication techniques that motivate, develop and reward a virtual workforce.<BR>-Provides direction and support to the virtual team to drive performance, achieve customer service targets and achieve individual development goals.<BR>-Works collaboratively across the sites to build and sustain effective and mutually beneficial relationships Develop and sustain effective and mutually beneficial relationships between agents, regions, customers, and business centers.<BR>-Identify areas to maximize technology and improve operational efficiencies by implementing programs to ensure cost effective use and application of technology and time. Develop and build relationships to partner with centers and home office areas to identify areas to maximize technology and improve operational efficiencies.<BR>-Develop holistic solutions that positively impact the overall business and financial performance of our homeshore delivery model<BR>-Prioritizes and suggests required new applications and processes to improve internal efficiency, and streamline processes.<BR><BR>Education / Work Experience:<BR><BR>-Demonstrated excellence in leading a large home based virtual call center operation.<BR>-College degree required, and 8+ year of experience in Personal Insurance and/or relevant management experience required<BR>-Strong leadership skills with ability to manage large groups of people who work under deadlines with high performance standards.<BR>-Strong interpersonal skills and experience demonstrating successful customer relationship management ability.<BR>-Demonstrated knowledge of center operations and customer support. Savvy in evaluat                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           </font></td>
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