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Job Field: Office Jobs
Location: SPOKANE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">DISTRICT SERVICES MANAGER (76025)<BR>WA - Spokane<BR><BR><BR><BR><BR><BR><BR>Position Description<BR><BR>Position Purpose<BR>The District Services Manager (DSM) is a critical role in the Home Services (installation) organization at The Home Depot. DSMs cover 1-3 districts. Their primary responsibilities are to drive quality and customer service through managing Service Providers (installers), ensuring Store Connectivity, and driving Issue Resolution as it relates to Home Depot?s installation services.<BR>Major Tasks, Responsibilities and Key Accountabilities<BR><BR>* Service Provider Management- Develop and maintain professional customer and Service Provider (SP) relationships. Responsible for assisting in the recruitment, retention, and performance management of SPs within the District. Authorized to provide immediate and corrective feedback to Service Providers to improve performance. Execute consistent monthly quality reviews with select Service Providers to drive high customer service.  <BR><BR>* Store Connectivity -Communicates with District Managers, Store Managers, and Specialty Assistant Store Managers to drive Home Services and Specialty awareness, attach rates/sales, promotions, and process. May act as an interface with store associates, Expeditors, contact centers, and customers. Drive store awareness and engagement surrounding Services and Specialty. Coordinate weekend lead generation events. Partner with Services leadership to execute Program initiatives. May complete competitive shops. Escalates potential program gaps by engaging in Store Walks and developing attack plans for underperforming categories. Communicates new programs and/or processes to help improve Services awareness and customer service. <BR><BR>* Issue Resolution - Provides accurate, swift resolution of escalated customer issues. Coaches store management, store associates, and installers on proper and quick resolution. Performs in-home inspections, as needed. <BR><BR>Nature and Scope<BR><BR>* Typically reports to Regional Services Manager<BR><BR>* No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).<BR><BR>Environmental Job Requirements<BR><BR>* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<BR><BR>* Typically requires overnight travel 20% to 50% of the time.<BR>ESSENTIAL SKILLS<BR><BR>Minimum Qualifications<BR><BR>* Must be eighteen years of age or older.<BR><BR>* Must pass the Drug Test.<BR><BR>* Must pass the Background Check.<BR><BR>* Must pass MVR<BR><BR>* Must pass pre-employment tests if applicable.<BR>Education Required<BR>The knowledge, skills, and abilities typically acquired through the completion of a bachelor?s degree program or equivalent degree in a field of study related to the job.<BR>Years of Relevant Work Experience3 Years<BR><BR>PHYSICAL JOB REQUIREMENTS<BR><BR>* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      </font></td>
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