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Job Field: Government Jobs
Location: WALLA WALLA, WA
Salary: $9.75 - $10.10
Job Type: Full Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">No need to reapply if applied in past 90 days.<BR><BR><b>JOB DESCRIPTION: </b><BR><b>Non-technical</b> Customer Service openings for Milton-Freewater employer include paid training. Customer Service Representatives provide service via telephone to clients nationwide. Specifically, the Customer Service Representative:<BR><li> Receives transactions from users regarding customer service or support needs</li><BR><li> Determines appropriate action to take on customer's behalf, including problem determination and appropriate next steps</li><BR><li> Informs customer of appropriate next steps and works to achieve issue resolution</li><BR><li> Maintains proficiency in products assigned</li><BR><li> Maintains pertinent paperwork and records</li><BR><li> Communicates with co-workers to research problem and find solution</li><BR><li> Communicates with team manager, team members and other teams regarding problems, solutions and trends</li><BR><li> Will meet established individual and team performance targets, which include customer service, productivity and quality standards</li><BR><BR>This is a great opportunity for those seeking an opportunity to build on existing customer service skills. Employer seeks candidates with a drive for results and demonstrate adaptability.  <b>Good attendance is critical to this position. </b><BR><BR>Employer wishes to stress stability of position: primary client company is well-established and requires </b>U.S.-based</b> customer service (no chance of job "going offshore").<BR><BR><b> JOB REQUIREMENTS:  </b><BR><li> Previous customer-service experience (i.e.: retail sales, across-the-counter, call-center, etc.)</li><BR><li> Ability to define problems, collect data, establish facts, and draw valid conclusions</li><BR><li> Ability to show up for work reliably and on time--demonstrated by past performance</li><BR><li> Basic computer/internet knowledge, keyboarding and navigation </li><BR><li> Able to type at least 20 wpm</li><BR><li> Must be able to attend 2-6 weeks of paid training. Training start times vary from 7:30 a.m. to 3 p.m. and last 8.5 hours (Monday through Friday)</li><BR><li> Must be available for all shifts (24/7 operation)</li><BR><li> High School Diploma, GED or student currently enrolled</li><BR><li> Listen, write and speak effectively -- English language</li><BR><li> Excellent customer service ("people") skills </li><BR><li> Must be able to pass criminal background check</li><BR><li> This is a drug-free workplace, must be able to pass a pre-employment drug screening</li> <BR><BR><B>PREFERRED QUALIFICATIONS:  </B> <BR><li> Customer Service experience preferred  </li><BR><li> Employer strongly prefers candidates with a stable work history</li><BR><li> Knowledge of financial terminology is helpful</li><BR><BR><b>HOURS/DAYS/SCHEDULE: </b><BR>Full time. Will work varying days and shifts to include late evenings, over nights, and weekends. <BR><BR><b>SALARY / WAGE / BENEFITS: </b><BR>Starting wage is $9.75 per hour (plus 9% perfect attendance incentive per pay period, once training is complete, equals apox. $10.10 per hr.). Benefits include: Health/Dental/Vision/Life insurance; long/short-term disability; 401(k) with company match; paid vacation & holidays; earned time off; tuition reimbursement.  Many opportunities for advancement --unlimited growth opportunity!  <BR><BR><b>CLOSING DATE / DEADLINE:  </b><BR>Applications will be accepted until the positions have been filled.<BR><BR><b>HOW TO APPLY / REQUEST A REFERRAL:</B><BR>Contact WorkSource Walla Walla to request a referral, application instructions and additional information. The employer requires an online application. HIRING EVENT AT WORKSOURCE OCTOBER 30TH, 1:00 P.M. TO 4:00 P.M. Call for visit WorkSource for details.<BR><BR><b>Former employees ENCOURAGED TO RE-APPLY, if 6+ months of subsequent and stable employment has been held elsewhere.</b><BR><BR>If you are referred to this position, your name will be shared with the employer to verify you have completed the application process.</font></td>
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KEY REQUIREMENTS:

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GED/HS Equivalency