END USER SUPPORT SPECIALIST

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Job Field: Legal Jobs
Location: WALLA WALLA, WA
Salary: $30,000.00 - $35,000.00
Job Type: Full Time

JOB SUMMARY:

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 <td align="left">JOB DESCRIPTION: Large Milton-Freewater, OR employer seeks Full-time End User Support Specialist to assist in resolving telephony and system related problems and assist the Site Systems Administrator relative to systems administration responsibilities by performing the following duties in support of all IT processes and procedures. The specialist will specifically: <li>Provides local telephony End User Support and administration.</li> <li>Schedule and perform agent adds, moves, and changes in accordance with proper procedures. </li> <li>Support and assist the Site SA relative to systems administration responsibilities. </li> <li>Complete Daily, Weekly and Monthly checklists accurately and in a timely manner. </li> <li>Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards. </li> <li>Assist and act as remote hands and eyes while troubleshooting telephony issues with remote engineers. </li> <li>Adheres to Sykes IT policies and procedures to include IT physical asset management, security and software compliance. </li> <li>Assists in the documentation of systems for disaster avoidance/recovery and planning. </li> <li>24x7x365 availability to support end users on an as needed basis. </li> <li>May perform other duties as needed. </li> JOB REQUIREMENTS: <li>Associate's degree (A.A.) or equivalent from two-year College or technical school; or two years related experience (in telecommunication or information systems) and/or training; or equivalent combination of education and experience.</li> <li>MCP required. </li> <li>Working knowledge of Active Directory, DHCP and DNS. </li> <li>Working knowledge of desktop support fundamentals . </li> <li>Good communication skills . </li> <li>Ability to speak effectively before groups of customers or employees of organization. </li> <li>Knowledge of Avaya environment including PABX, CMS, and all peripherals. </li> <li>VOIP knowledge a plus. </li> <li>Able to test products prior to delivery. </li> <li>Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. </li> <li>Ability to write reports, business correspondence, and procedure manuals. </li> <li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. </li> <li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. </li> HOURS / DAYS / SCHEDULE: This is a full time position, 40 hours per week; normally Monday to Friday, 8:00 a.m. to 5:00 p.m., but will be required to work additional hours/ shifts as needed. SALARY / WAGE / BENEFITS: Starting salary rage is $30,000 to $35,000 per year depending on experience/qualifications. CLOSING DATE / DEADLINE: Recruitment will continue until position is filled HOW TO APPLY / REQUEST A REFERRAL : Contact WorkSource in person to request a referral, application instructions and additional information. Employer requires appropriate employer application. WorkSource refers only applicants who meet ALL employer requirements. If you are referred to this position, your name will be shared with the employer to verify you have completed the application process. </td>
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KEY REQUIREMENTS:

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END USER SUPPORT SPECIALIST