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This position is physically located on-site at the contractor personalization facility for the Passport Services Directorate, which is a major organizational component of the Bureau of consular Affairs. The primary purpose of this position is to provide a range of technical assistance to the Site Director and /or the second shift supervisor in the oversight of the contract firm who is tasked with the centralized personalization functions in the acceptance examination, adjudication and processing of passport applications for members of the general public.